What are the responsibilities and job description for the Remote Customer Service Representative position at Safe-Dry Carpet Cleaning?
Customer Service Representative (Fully Remote)
4pm-8pm Monday - Friday /// 8am-5pm Saturday and Sunday
Join Safe-Dry Carpet Cleaning: Be the Voice of Spotless Service!
Are you a people person with a knack for keeping things organized and customers smiling? Safe-Dry Carpet Cleaning is looking for a stellar Customer Service Representative (CSR) to join our mission of delivering eco-friendly, fast-drying carpet cleaning solutions to homes and businesses across the Dallas area and beyond. This fully remote role lets you shine from the comfort of your home while booking jobs and dispatching our talented cleaners to make carpets sparkle!
Why Safe-Dry?
We’re redefining carpet cleaning with our innovative, planet-friendly approach. As a CSR, you’ll be the friendly face (or voice!) of our brand, ensuring every client has a seamless experience from booking to follow-up. If you love solving problems, juggling schedules, and making customers happy, this is your chance to thrive in a dynamic, remote environment.
Key Responsibilities:
- Handle incoming calls, emails, and chats to book carpet cleaning appointments with precision and care.
- Dispatch jobs to our team of carpet cleaning technicians, optimizing schedules for efficiency.
- Provide exceptional customer service, addressing inquiries, resolving issues, and following up to ensure satisfaction.
- Maintain accurate records in our CRM system, tracking bookings, customer preferences, and job details.
- Collaborate with the management team to streamline operations and enhance the customer experience.
- Upsell additional services when appropriate to boost customer value and business growth.
What We're Looking For:
- Proven experience in customer service, ideally in a booking or dispatching role – bonus points if you’ve worked in cleaning or home services!
- A warm, professional demeanor with top-notch communication skills (phone, email, and chat).
- Tech-savvy: Comfortable using CRM tools, scheduling software (e.g., Service Titan and Discord), and remote communication platforms like Zoom or Slack.
- Strong organizational skills and a cool head under pressure – you can handle a busy day with ease.
- Experience in carpet cleaning or related industries is a plus but not required.
What We Offer:
- Competitive salary starting at $40,000–$50,000based on experience) with performance-based incentives.
- Fully remote work – enjoy the flexibility to work from anywhere with a reliable internet connection.
- Comprehensive benefits, including health insurance, paid time off, and opportunities for growth.
- Tech stipend to ensure you’re set up for success.
- A fun, supportive team culture where your contributions make a real impact.
Ready to be the heartbeat of Safe-Dry’s customer experience? Apply now on really with your resume and a quick note about a time you turned a customer’s frown into a smile. Let’s make clean carpets and happy clients together!
Safe-Dry Carpet Cleaning is an equal opportunity employer. We value diversity and strive to create an inclusive workplace for all.
Job Types: Full-time, Contract
Pay: From $17.00 per hour
Benefits:
- On-the-job training
- Paid time off
- Professional development assistance
- Work from home
Application Question(s):
- Are you available to work 4pm-8pm Monday - Friday /// 8am-5pm Saturday and Sunday?
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
Work Location: Remote
Salary : $40,000 - $50,000