What are the responsibilities and job description for the Customer Service Representative position at Safavieh Inc.?
Job Title: Customer Service Representative
Job Description:
Founded in May 2023, SafaviehHome.com is a new branch of the Safavieh retail division. It is our online shop designed to provide all things essential for your home. We believe in keeping the home shopping experience as simple and hassle-free as possible. In just a few clicks you can be on your way to filling your home with beautifully curated pieces. We are committed to offering our customers a destination for finding everything they need to express their personal style in decorating, entertaining and gifting. With our large line of signature products, top vendors, and unmatched customer service, Safavieh Home aims to create the best online shopping experience. Our Safavieh Home team is a group of diverse and innovative individuals inspired by a love and passion for design. We bring together our individual and unique styles to create a lifestyle brand that will inspire beautiful decorating in any space. Our collaboration is fundamentally rooted in a love for aesthetics, beauty in simplicity, and the importance of balance to share the feeling of being at home.
Position Summary:
We are looking for a motivated and hardworking individual to join our innovative and passionate team. A day in this position would consist of answering customer calls, chats and emails throughout select business day and weekend hours. Processing new orders and following up on any unresolved issues. Assisting with returns or damaged items. The ideal candidate will be responsible for fulfilling all customer inquiries during operating. Updating information via our in-house database. Discussing any issues or ideas with fellow team members. Assisting with returns or damaged items.
Responsibilities: ·
- Must be able to commute to Port Washington, New York for work. Job is 100% on site. This role is for Thursday – Monday or Friday – Tuesday availability. Includes training.
- Engage with customers across multiple communication platforms—including phone, email, and live chat—ensuring consistent and personalized service experiences.
- Proactively address and resolve customer concerns with empathy, efficiency, and a solutions oriented approach to uphold the brand’s reputation for excellence.
- Professionally acknowledge and resolve customer concerns with discretion, empathy, and a commitment to delivering swift and satisfactory resolutions.
- Support and contribute to website functionality and upkeep by monitoring product listings, troubleshooting issues, and coordinating updates to enhance the user experience.
- Keep good communication with team members.
Qualifications:
- Bachelor’s Degree or Equivalent preferred
- 2 years of Shopify experience
- 2 years providing excellent Customer Service
- Friendly, outgoing personality, able to work with a team, clients, or individually.
- Proficient in Microsoft Office (specifically Microsoft Excel), Google Suite
- Strong written and verbal communication skills.
Compensation:
- $25.00/ hour
- 401k (with 2% match)
- Medical, vision, dental, Insurance
- Paid holidays, vacation, and sick time
Salary : $25