What are the responsibilities and job description for the Head of Client Success (In Miami office) position at safariai?
About the Role
Up to now, Client Success and upselling existing clients has been performed by the CEO and others on the Go To Market team. Now that we have over a dozen enterprise clients and growing, Safari AI needs a dedicated leader to help these existing clients succeed and take full advantage of the platform. This first CS manager will operate out of the Company's Miami office and report to and work directly with the CEO. We welcome CS managers, Account managers, and top-tier management and transformation consultants to apply.
Requirements for the Role
- Mandatory #1: Track record of making enterprise clients insanely happy by being the main point of contact in relationships
- Mandatory #2: You can point to specific value created and show how you calculated ROI for clients
- AI-first: We expect you to be currently be using and utilize as many relevant AI tools available to leverage your time and 'multiply yourself'
- Fast technical learner: eager to learn about new technologies
- Experience crafting, soliciting and communicating ROI, Payback Periods, and other financial performance metrics
- Proven ability and willingness to serve clients in a variety of industries, not just one vertical
- Early- to Mid-stage startup experience, preferably in a "doer" role, not just management. Demonstrate to us that you're not relying on your company's logo to retain & upsell
- Excellent written and verbal communication skills
- Excited to work in the office daily with your teammates
- Willingness to travel for client meetings and conferences
What Safari AI offers
- An opportunity to shape an early-stage AI startup and revolutionize how businesses improve speed of service and optimize operations
- Professional growth at a fast-growing, venture-funded startup with proven founders
- Competitive salary and meaningful equity for founding team leaders
- Unlimited vacation days
- Generous health benefits (Health, Vision, Dental)
- 401k contributions enabled
Why bet on Computer Vision and Safari AI?
1. Huge opportunity hiding in plain sight: leveraging already-installed cameras to automate and real-time action on operational data
2. Large chasm between customer knowledge and market availability, i.e. customers don't know what is available in the market...yet.
3. No clear industry leader in computer vision; everyone is small and unbranded (i.e. no Amazon or Google in the room to compete with)
4. Very modular, allowing Safari AI and its customers to invent whole new use cases on a regular basis
5. Developed the tech and data pipelines over three years and invested several million dollars and is now ready to scale
6. Already the market leader in enterprise CV by working with industry leaders with billions in revenue