What are the responsibilities and job description for the Clinical Front Office Manager position at Sadler Health Center Co?
The Opportunity
We’re looking for a Front Office Manager to lead and optimize front office operations across all Sadler sites and service lines. Reporting to the Director of Clinical Operations, you’ll serve as the enterprise owner of front office performance — driving patient access strategy, operational excellence, and an exceptional patient experience from the moment someone walks through our doors.
What You’ll Do
- Partner with senior leadership to operationalize patient access, flow, and front office strategy across all locations
- Establish, monitor, and report on front office KPIs including fill rates, no-show rates, call center metrics, and access-to-care benchmarks
- Directly supervise Front Office Supervisors and the Patient Access & Training Supervisor — providing coaching, accountability, and development
- Lead hiring, performance management, and corrective action processes in partnership with Human Resources
- Oversee provider template design and EHR schedule optimization to maximize access and productivity
- Collaborate with Revenue Cycle, Quality, and Risk teams to ensure billing accuracy, regulatory compliance, and UDS/PCMH alignment
- Own the Patient Experience strategy for front office operations including complaint resolution and service recovery
What You Bring
- Education: Bachelor’s degree in business, management, nursing, or healthcare administration (Master’s preferred)
- Experience:3 years in medical practice or healthcare call center operations, including 1 year of direct supervisory experience
- Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook); experience with EHR/practice management systems (eClinicalWorks preferred)
- Preferred: CMPE certification; public health or FQHC experience
About Sadler Health Center
Sadler Health Center is a Federally Qualified Health Center (FQHC) proudly serving Cumberland and Perry counties with comprehensive primary care, dental, behavioral health, and enabling services. Our mission is to advance the health of our community by providing inclusive, high-quality, and compassionate care. If you’re a driven healthcare leader who thrives on building high-performing teams and improving patient access — we want to hear from you.
Sadler Health Center has offices in Carlisle, PA, Loysville, PA, and Mechanicsburg, PA.
At Sadler, our values aren’t just words on a wall — they guide everything we do: Compassion, Integrity, Excellence, Stewardship, and Collaboration.
You’ll join a team that genuinely cares about each other and the community we serve.
Equal Opportunity Employer - We provide opportunities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, or any other characteristic protected by law.