What are the responsibilities and job description for the Registration Representative position at Saddleback Medical Center?
Title: Registration Representative
Location: Laguna Hills, CA
Department: Admitting
Status: Full-time
Shift: 7AM - 5PM
Pay Rate: $22.50/hr - $31.57/hr
MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.
Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.
Position Summary:
This position requires the full understanding and active participation in fulfilling the mission of Saddleback Memorial Medical Center. It is expected that the employee demonstrate behavior consistent with our core values; Accountability, Best Practices, Compassion and Synergy. The Employee shall support Saddleback Memorial Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.
The Registration /Pre-Registration Representative is responsible for completing all registrations of patients presenting for procedures, admissions or the ER. The Representative must collect and verify demographic and insurance information so that the patient can be accurately identified and billed.
Essential Functions and Responsibilities of the Job
1. Adheres to department policy of using two identifiers. Also adheres to a verbal verification of armband placement.
2. Avoids HIPAA violations by accurately entering information into the system to avoid passing on defects; such as incorrect PCP, guarantor, etc.
3. Interviews, registers and pre-registers patients timely and accurately. Appropriate level of expertise in Epic, OnBase, RTE and websites to ensure accurate and efficient registrations.
4. Ensures that all registration forms are accurate, complete, scanned and indexed in Epic.
5. Enters important notes in the Referral or Auth/Cert. Utilizes the billing indicator as required.
6. Uses excellent customer service with staff and patients. Maintains effective working relationship with co-workers and others.
7. Collects and posts patient financial responsibility timely and accurately.
8. Participates and supports department specific performance improvement activities, staff meetings, and education/training, projects and staff meetings.
9. Maintains an acceptable accuracy level of 95 % or better by assigning the correct insurance code.
10. Monitors and manages assigned work queues to maximize productivity and meet departmental standards.
11. Adheres to the MHS time and attendance policy #357. Correct entries into MTM minimizing manual clockings.
12. “Other duties as assigned”
*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
Qualifications:
Experience
• 1-2 years of experience in hospital admitting, physician office, or equivalent healthcare
• Must communicate effectively and clearly both verbally and in writing
• Strong customer service skills
• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
• Bi-lingual (English/Spanish, or English/Vietnamese) preferred
• Positive work ethic
• General computer skills required including: electronic medical record and Microsoft Office
• Knowledge of medical terminology
Education
• High school graduate preferred
• Medical Terminology related course or certificate preferred
Salary : $23