Field Tech Level I

Description

The Field Technician / OSP Tech performs on-site installation, repair, and maintenance work for residential and commercial services. This role handles CPE work, fiber splicing, basic transport and switch configurations, and simple OSP construction tasks, ensuring that services are delivered and restored quickly and professionally. The Field Technician / OSP Tech is a direct representative of the company and a key driver of the subscriber experience.

Requirements

SERVICES PILLAR TEAM ROLE:

Success in this role looks like:

• Install and repair work completed on time and within quality standards
• First-visit resolution targets met for field service calls
• Accurate documentation of equipment, configurations, and as-built details
• Safe work practices consistently followed in all field environments
• Positive customer feedback on professionalism, communication, and technical expertise

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Installs & Activations

• Perform residential and commercial installs including fiber termination, ONT placement, and CPE setup.
• Configure and verify service connectivity between the network and customer premises equipment.
• Verify service performance before leaving the site and walk the customer through their setup and basic usage.

Repairs & Maintenance

• Respond to field repair tickets, performing diagnostics and corrective actions on CPE, fiber, and simple OSP plant.
• Execute basic transport and switch configuration changes under direction from NOC or engineering.

Documentation & Safety

• Complete all required documentation, including work orders, device inventory, and as-built notes.
• Log actions and resolutions in the ticketing system for continuity and trend tracking.
• Follow safety standards and best practices when working at heights, in confined spaces, or around utilities.

The above-cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements:

• High school diploma or equivalent required; technical training or certification preferred
• 1-3 years of experience in telecom, ISP, or similar field technician roles a plus
• Experience with fiber installation, splicing, or CPE work a plus

Knowledge/Skills/Abilities:

• Hands-on skills in fiber handling, CPE installation, and basic network configuration
• Ability to use test equipment and tools for fiber and connectivity verification
• Strong customer communication skills with the ability to explain technical concepts to non-technical users
• Patient, professional, and service-oriented demeanor - comfortable working in customers' homes
• Comfort working outdoors and in a variety of physical environments
• Organized and reliable with strong follow-through on documentation

Equal Employment Opportunity and Preference Policy:

The Company is an Equal Opportunity/Affirmative Action Employer. In accordance with the Salt River Pima-Maricopa Indian Community preference policy and applicable law, preference in employment, promotion, transfer, training, and rehire will be given in the following order: (1) Enrolled SRPMIC Community Member Veteran, (2) Enrolled SRPMIC Community Member, (3) Legal Spouse of an Enrolled SRPMIC Community Member, (4) Enrolled Member of another federally recognized Indian Tribe, and (5) other qualified applicants. All employment decisions are based on qualifications, ability, and job performance.