Associate Analyst, Parcel Support

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

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Summary

The Analyst, Parcel Support, is responsible for supporting parcel clients and internal parcel shipping facilities in support of Saddle Creek’s growing omni-channel fulfillment programs. The analyst will complete and distribute monthly parcel client freight invoices in accordance with standard practices and within timelines established by Finance. The Analyst will support the parcel shipping operations and clients both by timely completion of recurring tasks as well as troubleshooting and resolving ad-hoc support requests.

Responsibilities

• Utilize systems to prepare parcel client freight invoices and backup reports using both established and ad hoc reports
• Collect all information needed to calculate parcel freight billing receivables (weights, dimensions, zones, etc.)
• Validate and audit charges from various systems to produce accurate parcel freight invoicing results
• Collaborate with various departments (Finance, Operations, IT) to resolve parcel billing discrepancies
• Issue parcel freight invoices and prepare estimates within the company's financial close schedule
• Manage parcel freight payables and help address client questions regarding bills and disputes
• Interpret parcel freight contracts in order to maintain and update billing rate cards/rules for all assigned accounts
• Act as the lead contact for the testing and validation of parcel billing process changes within assigned locations/accounts
• Complete assigned recurring tasks designed to support the parcel shipping operations and billing functions
• Provide root cause analysis to support process improvements within functional areas
• Provide data as requested to support both internal and external parcel customers
• Proactively make suggestions for process improvements that can help decrease the time necessary to complete tasks
• Report on activity to upper management
  
  

Qualifications

Education/Experience

• Bachelor’s Degree preferred but not required
• Two years of experience required
  
  

Knowledge, Skills, And Abilities

• Solid judgment, problem-solving, and decision-making skills
• Strong knowledge of MS Office with an expertise in Excel
• Able to recognize problems and implement solutions
• Strong organizational and work prioritization skills and attention to detail
• Ability to work with many people in a variety of roles within the organization, as well as customers and vendors
• A proven record of taking initiative and responsibility, both individually and as a member of a team
  
  

Benefits

• Benefits package including medical, dental, vision, HSA, and medical reimbursement
• Annual bonus eligibility
• 401(k) match
• Vacation and holiday pay
• Employee assistance and identity theft protection
• Career development and opportunity for internal promotions
• Tuition reimbursement for further education
• Company paid life insurance and short term disability
  
  

Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.