IT Technician Supervisor

At Sabre Industries, we connect and power America's communities with world-class utility and telecom solutions. We reliably build a better world together; one customer, one team, and one community at a time.

Our teams live out the organization’s core values of integrity, commitment, innovation, and connection. That’s how we continuously exceed our high standards of enterprise excellence—by creating a space for our engaged employees to thrive.

With consistent hiring opportunities nationwide and countless career levels, chances are the next big step on your career path starts here. We work with our employees to create customized career paths and development in all facets of the organization. People will always be our greatest asset and we place emphasis on enhancing the lives of our employees.

Scope of Responsibility:

The IT Technician Supervisor is responsible for leading a team of IT Technician staff in maintaining, configuring, installing, and troubleshooting of all company owned hardware and software systems. Provides IT related customer service and technical support to all user’s company wide and be the point of escalation for all technical or customer issues.

Essential Duties:

• Manage a team of 10-12 IT Technicians that cover multiple geographic locations.
• Assist your team with new Installs or upgrades PC, Office Phones, Cell Phones, Printers, Scanners, Tablets, and accessory equipment for individual users.
• Maintain an accurate inventory of all PC, laptops, cell phones, tablets, and misc. IT equipment.
• Manage the Helpdesk Ticketing System and ensure tickets are responded to and worked in a timely manner.
• Handle schedules and coverage for all members of your team.
• Make asset purchases through our vendors and procurement team.
• Empower end users by training and educating.
• Process improvement and reporting. Continually evaluate and improve our processes and provide frequent reporting on SLA’s and other helpdesk metrics.
• Mentors and trains all IT Technician team, helping them elevate their knowledge and experience.
• Escalates more complex problems to the Operations and Executive team.
• Create and maintain IT documentation for both end users and internal processes and procedures.
• Work with System and Network Admins acquiring advanced IT knowledge and assisting with their duties.
• Assist with larger IT projects and be able to run smaller projects independently.
• Be responsible for ticketing issues for all Sabre locations and manage a team over long distances and several time zones.

Position Requirements:

• Bachelors in Information Technology, Computer Science, or equivalent experience is preferred
• Minimum 5 years hands-on support experience or equivalent
• 2 years of experience being in a lead, supervisor, or management role is preferred
• Be able to manage a team across several geographical areas.
• Manage large projects and coordinate with other IT groups and cross functional departments.
• Regular and timely attendance is required
• Working knowledge of PC hardware, network printers, and phone systems, and security systems.
• Working knowledge of Microsoft Windows 10/11 OS.
• Basic knowledge of Microsoft Windows Server operating systems and Azure environments.
• Strong working knowledge of O365 suite.
• IT Certifications a plus.
• Working experience with Microsoft Active Directory Administration.
• Working experience supporting remote access technologies (VPN, RDS)
• Basic understanding of Network Protocols
• Strong troubleshooting and problem-solving skills
• Strong customer-service orientation.
• Must possess demonstrated analytical and problem-solving skills
• Must be able to effectively communicate with individuals within all levels of the organization
• Must be dependable and motivated
• This position will be required to occasionally travel to all plants/offices in their area and occasionally travel to offices out of state to provide coverage.

Physical Requirements:

• Work may include frequent kneeling and stooping. Work may include lifting objects weighing up to and sometimes exceeding 50 pounds.
• Occasional travel to other plant and office locations may be required.

At Sabre Industries, we invest in your future with a competitive benefits program. As a full-time employee, you are eligible for:

• Medical, Dental & Vision coverage
• 401(k) with Company Match
• Continuing Education & Tuition Reimbursement
• Life and Disability Coverage
• Paid Time Off & Paid Holidays
• Health and Wellness Resources
• Employee Discounts

Sabre Industries is an Equal Opportunity Employer: M/F/Vets/Disabled/Sexual Orientation/Gender Identity