What are the responsibilities and job description for the Member Solutions Specialist position at Sabine Federal Credit U?
Reports To: VP of Consumer Lending
Position Type: Hourly, Non-Management
Role: Preserves Credit Union assets by controlling delinquent accounts, collecting delinquent loan payments, counseling with members, and/or recovering collateral.
Duties May Include:
Contacts delinquent accounts by phone and mail. Advises and counsels members of necessary actions and strategies for debt repayment. Takes appropriate action to bring account to a current status. As necessary, helps members create custom payment plans to repay the Credit Union.
Handles Mastercard maintenance, bankruptcy's, filing GAP, Credit Life and Credit Disability with TruStage, and reporting on Charge-Offs and Recoveries.
Analyzes financial situation of delinquent borrowers.
Sets up and maintains accurate files and reports on all collections activity.
Stays current on collection process knowledge and trends in loan underwriting that contribute to delinquent/charged-off loans.
Performs other job related duties as assigned