What are the responsibilities and job description for the Help Desk Support Tier 1 position at Sabel Systems?
Who We Are
Sabel Systems Technology Solutions, LLC is a leading solution provider and rapidly growing Information and Communications Technology Company specializing in innovative and agile Digital Engineering and Acquisition Technical Stack design, implementation, and support, Strategy and Policy Development, Financial Management, Software Solutions Development, Requirements Analysis and Training, to name a few. Our client base is mostly in the DoD Federal Government Contracting space and we also partner with prime Government Contractors such as Siemens, Booze Allen, McKinsey and have work in the commercial space as well. We provide clients with large business opportunities and training within our small business agility and people first culture. You will be joining a dynamic and highly motivated team with one goal: "Get quality and secure solutions in the customers hands as soon as possible”.
What You’ll Do
Sabel Systems Technology Solutions, LLC is a leading solution provider and rapidly growing Information and Communications Technology Company specializing in innovative and agile Digital Engineering and Acquisition Technical Stack design, implementation, and support, Strategy and Policy Development, Financial Management, Software Solutions Development, Requirements Analysis and Training, to name a few. Our client base is mostly in the DoD Federal Government Contracting space and we also partner with prime Government Contractors such as Siemens, Booze Allen, McKinsey and have work in the commercial space as well. We provide clients with large business opportunities and training within our small business agility and people first culture. You will be joining a dynamic and highly motivated team with one goal: "Get quality and secure solutions in the customers hands as soon as possible”.
What You’ll Do
- Providing end-users with rapid, multi-channel access to support resources.
- Quickly resolve most reported user deficiencies at time of “first contact.”
- Process account request (System Access Request) and administration of accounts in a timely manner.
- Basic training on standard processes.
- Coordinating direct communication with Specific Tool POC.
- Transcribe incident requests into ServiceNow. EG: Password resets, log in issues, environmental issues, etc.
- Demonstrates a proactive approach to problem-solving, anticipating potential issues and developing innovative solutions to mitigate risks.
- Answer basic questions about their environment.
- Escalating and following complex user issues through resolution
- Coordinating with Cloud Platform provider to ensure user request process compliance
- Develop operating procedures for helpdesk operations and account management activities.