Demo

Business Manager

SaaS Home Care LLC
Windham, ME Full Time
POSTED ON 5/24/2026
AVAILABLE BEFORE 6/22/2026
Office Manager / Care Coordinator – Home Care

Location: Windham, Maine office

Hours: 25–32 hours per week, with potential to increase based on agency needs and performance

Compensation: $20–$23/hour, plus mileage reimbursement for approved field work

Schedule: Flexible daytime schedule

Benefits: PTO eligibility based on hours worked

Growth Opportunity: Position may grow into a full-time role as the agency expands

Job Summary

SaaS Home Care LLC is a licensed personal care and home health agency in Maine. We are seeking an Office Manager / Care Coordinator to help manage daily office operations, support client admissions, coordinate caregiver schedules, maintain compliance documentation, and improve communication between clients, caregivers, and agency leadership.

This position is primarily office-based. The Office Manager / Care Coordinator will help the agency start new clients faster, prevent missed admissions, keep caregivers scheduled, reduce owner workload, improve compliance, and support client and caregiver retention. The role may occasionally include assisting with client admissions or caregiver supervisory visits when other qualified staff are unavailable.

The ideal candidate is organized, dependable, professional, and comfortable working in a growing home care agency.

Duties

The Office Manager / Care Coordinator will perform the following duties:

  • Manage daily office operations and help keep the agency organized.
  • Coordinate caregiver schedules and help address call-outs, coverage gaps, and service changes.
  • Communicate with clients, families, caregivers, and agency leadership regarding scheduling, service concerns, and documentation needs.
  • Assist with client admissions, intake coordination, and service start preparation.
  • Help prevent missed admissions by tracking new referrals, required documents, and start-of-care tasks.
  • Maintain accurate client and caregiver records.
  • Track compliance documentation and follow up on missing or incomplete items.
  • Support caregiver recruitment, onboarding, orientation, and retention.
  • Assist with billing, payroll, and reporting preparation as assigned.
  • Help resolve client and caregiver concerns in a timely and professional manner.
  • Support the owner by handling daily administrative tasks so leadership can focus on marketing, referrals, partnerships, and agency growth.
  • Assist with supervisory visits or field documentation when other qualified supervisory staff are unavailable.
  • Recommend process improvements to help the agency operate more efficiently.
Responsibilities

The Office Manager / Care Coordinator is responsible for helping the agency operate smoothly, remain compliant, and grow responsibly. Responsibilities include:

  • Helping start new clients faster by keeping admissions organized and moving forward.
  • Preventing missed admissions by tracking referrals, paperwork, staffing, and follow-up needs.
  • Keeping caregiver schedules updated and helping ensure client shifts are covered.
  • Reducing owner workload by managing routine office, scheduling, and documentation tasks.
  • Improving compliance by tracking required records, supervision documentation, and caregiver/client file requirements.
  • Helping retain clients and caregivers through professional communication, follow-up, and problem-solving.
  • Supporting agency growth by allowing the owner to focus more time on marketing, referral relationships, and business development.
  • Maintaining confidentiality of client, caregiver, and company information.
  • Providing weekly updates to the owner regarding admissions, staffing, compliance, and operational issues.
Job Conditions
  • Part-time to near full-time position, 25–32 hours per week.
  • Primarily office-based in Windham, Maine.
  • Occasional local travel may be required for admissions, supervisory visits, or agency-related field work.
  • Mileage reimbursement provided for approved field work.
  • Schedule may be flexible based on agency needs.
  • Must be able to work independently and manage multiple priorities.
  • Position may increase to full-time based on agency growth, performance, and operational needs.
Qualifications

The ideal candidate should have:

  • Experience in home care, healthcare administration, office management, scheduling, caregiver coordination, or related business operations.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage confidential client and employee information.
  • Experience with scheduling, caregiver coordination, client communication, billing, payroll, or compliance documentation preferred.
  • Strong computer and technology skills.
  • Reliable transportation for occasional local field visits.
  • Ability to follow agency policies and state requirements.
  • Professional attitude and willingness to help a growing agency improve operations.
License Requirement

Because this position may assist with caregiver supervision when other qualified staff are unavailable, the Office Manager / Care Coordinator must meet at least one of the following supervisory qualification requirements, if assigned supervisory duties:

  • Current LPN or RN license in good standing; or
  • Completion of a Department-approved personal care services course and at least 1 year of relevant experience (PSS Certificate); or
  • Active CNA registration; or
  • Minimum of 5 years combined education and experience in a related field.

Salary : $20 - $23

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