Technical Support Engineer

Saab Inc. is seeking a Field Service/Technical Support Engineer to provide outstanding service to all customers. The ideal candidate must be highly motivated, solutions-focused, and committed to solving customer problems. A positive outlook, strong collaboration skills, and a desire to help others are essential for success in this role.

Responsibilities will include: 

• Provide remote and occasional on-site technical support to customers on multiple complex systems.

• Diagnose, troubleshoot, repair and debug complex electro-mechanical equipment, computer systems, software, and networked and/or wireless systems. 

• Resolve complex issues independently or in collaboration with others.

• Respond to situations where first-line technicians are unable to isolate or fix problems in malfunctioning equipment or software.

• Report design, reliability, and maintenance issues or software bugs to design and software engineering teams.

• Interact frequently with customers to provide support and build strong relationships.

• Support additional company functions such as customer installations and training, as needed.

• Travel occasionally as required, typically 25% (approximately 1 - 2 trips per quarter).

Compensation Range: $70,200 - $87,800

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Required Qualifications:

• BA/BS degree in an engineering discipline with 2 years of related experience, OR MA/MS degree in an engineering discipline, OR 6 years of military or aerospace experience.

• Experience with radar and surveillance systems design, operation, or maintenance.

• Ability to independently troubleshoot and resolve complex issues

• Strong oral and written communication skills.

• Demonstrated success in building and maintaining positive, long-term customer relationships.

• Excellent oral and written communication skills. 

• Proven experience in building positive customer relationships through continued, long-term customer interaction.

Desired Qualifications:

• Unix, Linux, and MATLAB experience desired. 

• Active Secret Clearance or eligibility to obtain one is preferred.

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

• Medical, vision and dental insurance for employees and dependents

• Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

• 401(k) with immediate vesting on employer match

• Tuition assistance

• Student loan assistance

• Wellness account, Care.com subscription and employee assistance programs

• Employee stock purchase program with employer match

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.