What are the responsibilities and job description for the Senior Technical Support Engineer position at Saab, Inc.?
Job Description: Saab Inc. is seeking a Field Service/Technical Support Engineer to provide exceptional service to our customers. The ideal candidate is highly motivated, customer-focused, and committed to solving customer issues. A positive attitude, desire to help others, and the ability to collaborate effectively are essential for success in this role. Responsibilities will include: Travel up to 60%, including to austere locations such as aboard Naval ships or overseas, to perform required job functions. Provide hands-on technical support to customers, by phone and on-site, for multiple complex radar systems. Diagnose, troubleshoot, repair and debug complex radar systems, including electro-mechanical equipment, computer systems, and software. Report design, reliability, and maintenance issues or bugs to design and software engineering teams. Maintain direct and consistent communication with customers. Support other company functions as needed, including qualification/acceptance testing and training. Deliver training to customers on the operation and maintenance of Saab products. Compensation Range: $90,000 - $112,500 #CJ The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training. Skills and Experience: Required Qualifications: BA/BS degree in an engineering discipline with 5 years of related experience, OR MA/MS degree in an engineering discipline with 3 years of related experience, OR 9 years of military or aerospace experience. Knowledge and understanding of troubleshooting, and repair of radar systems. Ability to lift, remove, and replace components weighing 50 pounds or more. Excellent oral and written communication skills. Must be eligible to obtain a U.S. Government security clearance. Desired Qualifications: Experience with Giraffe AMB (or similar) radar systems in design, operation, or maintenance. Citizenship Requirements: Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. Drug-Free Workplaces: Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen. Benefits: Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits: Medical, vision and dental insurance for employees and dependents Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability 401(k) with immediate vesting on employer match Tuition assistance Student loan assistance Wellness account, Care.com subscription and employee assistance programs Employee stock purchase program with employer match About Us: Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations. Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category. Be Part of Something Bigger When you take a job at Saab, you become a part of something bigger. You’ll work on exciting, meaningful projects right from the start. Learn more about careers in the U.S. Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. Saab, Inc. serves the U.S. government, industry, and commercial customers with world-leading products, services and solutions including military and civil security. We provide solutions and technologies that are central to U.S. defense and homeland security. We develop, modify and deliver Saab's portfolio to U.S. customers, blending Swedish quality and reliability with American ambition and cost efficiency. Learn more about us.
Salary : $90,000 - $112,500
