What are the responsibilities and job description for the ACH File Representative position at S3 Shared Services?
The ACH File team is composed of experienced ACH professionals who contribute their knowledge and ACH file processing experience to provide outstanding service to our members. They are detailed oriented individuals that have a track record of achieving departmental and institutional goals. The ACH team at S3 is responsible for analyzing, and reconciling daily ACH returns and payments in accordance with Nacha and Federal guidelines.
S3 STAR Values:
Service
Teamwork
Attitude
Results
Location: Remote
TOP JOB RESPONSIBILITIES:
Process multiple incoming daily Federal Reserve ACH return files in accordance with Nacha governing regulations
Prepare and send daily completed ACH files to partner Accounting/Recon teams.
Research and respond daily to ACH return file member escalations.
Perform Federal Reserve/ EPN ACH adjustments and assists Recon/Accounting teams with balancing and settlement.
Partner with other internal departments to research and resolve ACH processing issues.
Other responsibilities and opportunities:
Perform ACH testing of new products of systems.
Attend three NACHA training webinars annually.
Assist with ACH dispute, stop payment, EFT and ACH research as needed.
Additional job-related projects and duties as assigned by management.
QUALIFICATIONS & SKILLS:
1 year of ACH file processing work experience required.
AAP certified professional, preferred.
Knowledge of Reg E and NACHA Regulations, preferred.
Strong analytical skills.
Ability to multitask under tight deadlines.
Problem resolution experience.
Proficient in Microsoft office (Word, Excel, Outlook).
Ability to prioritize workload commitments.
Excellent verbal and written communication skills.
PERKS AND BENEFITS:
Group medical, dental, and vision coverage insurance
Generous Paid Time Off
Up to 11 Paid Holidays Per Year
401(k) With Employer Match and Discretionary Contribution
Employee Referral Program
Wellness Programs
Peer-to-Peer Recognition Program
Salary commensurate with experience with an expected range of:
About S3:
We are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we will invest in your learning and development through training programs designed to power your success.
S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.
ADA Statement & Requirements
S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.
Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.
Cognitive Requirements-
Occasionally: Perform basic mathematical computations.
Frequently: Effectively communicate verbally and in writing. Analyze and compute information. Problem solving and critical thinking.
Constantly: Works independently, little supervision needed. Comprehend materials and follow instructions. Compile, copy and compare information. Exercise good judgement/reasoning and resourcefully solve routine problems. Organize and handle multiple tasks and prioritize. Handle confidential/sensitive information.
Physical Requirements-
Frequently: Use hand/fingers to handle and feel. Speak coherently.
Constantly: Sit- Remaining in a seated position for long periods of time. Use hands/fingers for repetitive keyboard & hand motion.
Emotional Effort- Occasional short deadlines. The work environment is occasionally hectic with periods of high stress.
Internal/External Interaction- Occurs occasionally with periods of high volume.