Deposit Operations Representative

The Deposit Operations Representative- IRA will perform multiple entry level functions and transactions in General Processing as well as IRA functions including but not limited to the following: processing a high volume of transactions focusing on IRA Services related to IRA calls, requests, quality review, decedent member processing, incoming member communications, new member applications, close accounts, returned mail and any new initiatives added. The Deposit Operations Representative - IRA will also be proficient at processing seasonal jobs related to tax reporting and escheatment.

S3 STAR Values

• Service
• Teamwork
• Attitude
• Results
  
  

Location: Canton, MD – potential for Hybrid schedule

Top Job Responsibilities

• Fulfills member requests submitted through Activity Manager/Move.
• Processes various account transactions which can include but not limited to posting payments, certificate of deposits, IRA deposits, decedent accounts, account inquiries, statement requests, and check copies, etc.
• Fulfills IRA requests and inquiries submitted via Activity Manager
• Must secure and maintain confidential member information
• Processes IRA contributions, distributions, incoming and outgoing transfers and rollover requests
• Opens new and modifies existing IRA and non IRA accounts via mail and online
• Handles IRA mailed in requests and member calls
• Provides quality assurance checks and feedback on IRA work processed internally at each partner Credit Union
• Reviews documentation and processes decedent distributions in compliance with our partners’ guidelines and within the standards of Ascensus and the Internal Revenue Service
• Reviews tax forms, researches IRA and non IRA transactions to make appropriate corrections for accurate reporting, under supervision
• Maintains and process all W8s & W9s
• Responsible for document management related to scanning and archiving member documentation
• Updates member records and processes account maintenance requests
• Meets or exceeds all SLAs defined for functions and processes
• Generates and communicates ideas for process improvements and efficiencies
• Understands and adheres to procedures and legal regulatory restrictions
• Cross-trains for other functions in Deposit Operations and assumes additional responsibilities as required
• Sound knowledge of internal control practices
• Works in collaboration and partnership with other team members
• Additional job-related projects and duties as assigned by management.
  
  

Qualifications & Skills

• 1 year of customer service, banking or financial experience preferred.
• Understands the basic procedures and regulatory guidelines preferred.
• Strong analytical, organizational, and time management skills.
• Strong communication skills, both verbal and written.
• Ability to work collaboratively with a team and management as well as independently.
• Ability to handle multiple tasks simultaneously with a high degree of accuracy.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
  
  

FLSA: Nonexempt

Perks And Benefits

• Group medical, dental, and vision coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program
• Salary commensurate with experience with an expected range of $20.43 - $21.00/hour.
  
  

About S3

We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we will invest in your learning and development through training programs designed to power your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”

ADA Statement & Requirements

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.

Cognitive Requirements-

Constantly: Comprehend materials and follow instructions; Compile, copy and compare information; Analyze and compute information. Problem solving and critical thinking; Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skills

Frequently: Perform basic mathematical computations; Works independently, little supervision needed; Effectively communicate verbally and in writing

Occasionally: Perform advanced or non-routine mathematical computations

Physical Requirements-

Constantly: Use hands/fingers for repetitive keyboard & hand motion; Speak coherently

Frequently: Sit- Remaining in a seated position for long periods of time; Walk- Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another; Use hand/fingers to handle and feel; Reach- Extending hand(s) and arm(s) in any direction;

Emotional Effort- Frequent short deadlines. The work environment is hectic with continual periods of high stress.

Internal/External Interaction- Occurs occasionally with periods of high volume.