What are the responsibilities and job description for the Client Services Coordinator position at S&S Management Services?
Company Description S&S Management Services is one of the largest association management firms in New England, representing a wide range of medical, professional, commercial, and trade associations. The company provides comprehensive support in governance and leadership to help associations operate effectively and strategically. S&S Management Services also delivers membership services, financial management, and communication and marketing solutions. Additional areas of expertise include advocacy and public relations, professional development, and technology and operations, offering team members exposure to diverse aspects of association management.
Job description
Position Overview
S&S Management Services seeks a highly organized, proactive, and detail-oriented professional to support the management of multiple nonprofit associations. This role blends strategic coordination, event planning, and administrative execution, making it ideal for someone who enjoys variety, thrives in a fast-paced environment, and is passionate about supporting mission-driven organizations.
This position supports two Executive Directors. Some early mornings, evenings and limited weekends are required based on event schedule.
Key Responsibilities
Association & Member Management
- Maintain accurate and up-to-date membership databases
- Respond to member inquiries and provide exceptional customer service
- Support membership recruitment, retention, and renewal efforts
Board & Governance Support
- Attend board meetings (and committee meetings as needed), virtual and in-person
- Assist with preparation of relevant meeting materials
- Provide regular updates and follow-up on action items as assigned
Event Planning & Execution
- Partner with association leadership to plan and execute meetings, conferences, and special events
- Coordinate aspects of event logistics, including:
- Venue sourcing and contract coordination
- Food and beverage planning
- Audio-visual arrangements
- Develop and distribute event promotions, including Save the Dates and email campaigns
- Manage speaker outreach, confirmations, and logistics
- Support sponsorship fulfillment and follow-up
- Attend events, manage registration and assist with on-site operations
- Provide post-event reporting and tracking of continuing education credits
Marketing & Communications
- Develop and execute email marketing campaigns using platforms such as Constant Contact
- Create and schedule content for social media platforms such as LinkedIn, Facebook, and Instagram
- Design basic graphics and promotional materials using tools such as Canva
- Support website updates and event promotion as needed
Administrative Operations
- Provide day-to-day administrative support for multiple associations
- Manage shared calendars, timelines, and project deadlines
- Handle multiple priorities while maintaining strong attention to detail
- Assist with document preparation, reporting, and record-keeping
- Financial data entry
Qualifications
- Bachelor’s degree or equivalent experience preferred
- Experience in association management, nonprofit work, event planning, or administrative support preferred
- Strong organizational and time management skills with the ability to manage multiple projects simultaneously
- Excellent written and verbal communication skills
- Strong interpersonal skills and ability to work effectively with volunteer leaders and diverse stakeholders
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with email marketing platforms (e.g., Constant Contact) preferred
- Experience with social media platforms and basic graphic design tools (e.g., Canva)
- Comfortable learning and utilizing new technologies and digital platforms to support daily operations.
- Comfort with learning and using new technology and software platforms.
- Ability to work independently while also contributing to a team environment
- Detail-oriented, adaptable, and solution-focused
What We Offer
- A collaborative, mission-driven work environment
- Opportunity to work with a variety of nonprofit organizations and industries
- Professional growth and skill development in association management
- A role with variety, responsibility, and meaningful impact
- Health insurance, 401k, profit sharing