What are the responsibilities and job description for the 2pm-10pm Front Desk Agent position at S & S Hospitality?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Process payments and maintain accurate records
- Assist with night audit duties, including reconciling accounts and preparing reports
Skills:
- Excellent customer service skills with the ability to handle difficult situations calmly and professionally
- Strong communication skills, both verbal and written
- Proficient in using phone systems and computer software for reservations and guest management
- Attention to detail and ability to multitask in a fast-paced environment
- Ability to work independently with minimal supervision
- Knowledge of hotel operations and procedures is a plus
This position requires flexibility in working hours as it may involve night shifts.
Please note that due to the nature of the hospitality industry, weekend availability may be required.
If you are a friendly, customer-oriented individual with excellent organizational skills, we encourage you to apply for this position.
We offer competitive pay rates and opportunities for career growth within our organization.
Job Type: Full-time
Pay: $11.00 - $12.00 per hour
Ability to Commute:
- Batesville, AR 72501 (Required)
Work Location: In person
Salary : $11 - $12