What are the responsibilities and job description for the OPERATIONS SUPPORT ADMINISTRATOR position at S & S FIRESTONE, INC?
Description
S&S Firestone, Inc. is looking for a dependable and detail-oriented Operations Support Administrator to join our Wholesale team in Knoxville, TN. In this role, you’ll help coordinate daily operations and transportation, support customer service teams, and ensure smooth communication across departments to keep our service running efficiently.
If you have experience in operations coordination, transportation logistics, or customer service support, we’d love to hear from you!
Duties performed in this position include, but are not limited to:
- Respond to inventory questions and process order cancellations quickly.
- Serve as the local point of contact for field updates and feedback.
- Process on-site customer orders and handle special/custom order requests accurately.
- Notify Call Center and CSRs of driver substitutions or route/time changes.
- Ensure CSRs inform customers promptly.
- Report delivery problems to CSRs and help provide timely customer solutions.
- Verify and process prior day’s orders and routes for accuracy.
- Make timely bank deposits.
- Send checklists/files to Accounts Receivable and close out cash drawers per policy.
- Accurately log and verify received products and POs in MaddenCo.
- Process transfers from other locations.
- Enter adjustment forms, label returns, and notify adjusters.
- Write and verify return credits, apply to accounts, and enter into systems.
- Review customer history and flag discrepancies. Use correct credit codes for reporting.
- Reports directly to the Operations Manager.
We Offer:
- Competitive compensation starting at $18.50 per hour, based on experience
- Full-time, permanent position, with weekly pay, and bonus
- Schedule: Monday - Friday, occasional Saturdays, 8 am - 5 pm
- Health Benefits: Medical, Dental Vision, Life insurance, and more
- Health savings account
- 401K with Company Match
- Paid Vacation & Holidays
- Employee assistance program
- Employee discounts
- An Equal Opportunity Employer
- Drug Free Workplace
Requirements
Experience & Qualifications
- High school diploma or equivalent; additional education or technical training is a plus
- Previous experience in customer service, dispatching, or service coordination (automotive or trucking industry preferred)
- Background in operations, transportation coordination, or a related field preferred.
- Proficient with computers and basic office software (Microsoft Office, point-of-sale systems, etc.)
- Proficiency in relevant software systems, such as MaddenCo and WISE.
- Physically able to lift and move 75–100 pounds
Skills & Abilities
- Strong attention to detail and accuracy in processing work orders and invoices
- Comfortable handling customer concerns and providing solutions in a professional manner
- Ability to work in a fast-paced, customer service-oriented environment
- Strong organizational skills with the ability to multitask and prioritize
- Reliable, punctual, and a strong team player
Salary : $19
