What are the responsibilities and job description for the Sr Application Support Analyst position at S&S Activewear?
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About Us
S&S Activewear is a leading North American, tech enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100 brand partners such as Adidas, Columbia and Gildan to reach our hyper fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.
Our success has compounded since the Company’s humble beginnings in 1988 as a regional t shirt distributor to a leading, multibillion dollar value-added distribution platform that drives market penetration for our suppliers while enabling growth, operations and fulfillment for a diverse range of customers across channels and business sizes.
Today, we continue to strive to be the apparel distributor of choice by inspiring and fostering growth for customers, employees and suppliers, anchored in our commitment to Lead with Respect, Never Settle, Own the Outcome, Win Together, and the belief that Innovation Powers Our Hustle. These values guide how we serve, how we collaborate and how we continuously improve, ensuring we deliver on our promise of service, deep relationships, innovation, continuous improvement and accountability.
About The Role
The Senior Application Support Analyst provides high quality application support for software solutions developed by S&S Activewear. This role partners closely with business users, customers, and technical teams to ensure application reliability, timely issue resolution, and an exceptional user experience.
The Senior Application Support Analyst supports end users and department managers via email, chat, and phone, applying strong analytical and troubleshooting skills to resolve application issues. This position requires excellent communication skills, a customer focused mindset, and hands on technical experience in both application support and software development.
Schedule & Compensation
Monday-Friday, Full-Time, Exempt
Pay Range: $85,363 - $92,477 annually (Based on experience)
Benefits
We offer a comprehensive benefits package designed to support your life, health, and future. Benefits begin 0–90 days after hire and include Vacation, Personal, and Sick time; Medical, Dental, Vision, Life Insurance, and Disability coverage; Flexible Spending Accounts; and a 401(k) plan. You’ll also enjoy discounts on brand‑name apparel, fun employee events, and meaningful opportunities for growth and advancement. Join a company that invests in you from day one.
What You Will Do
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing these duties, the employee is regularly required to talk and listen. The role also requires occasional handling and sitting; frequent bending; and constant walking and standing. Employees must be able to lift, carry, push, and pull 21–50 pounds, as well as reach above the shoulder, reach outward, squat, and kneel as needed to perform job responsibilities.
WORKING ENVIRONMENT
While performing the duties of this job, the employee will be in the main office of the Distribution Center. The noise level in the work environment is usually low to moderate. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.
This job offer is contingent upon the completion of a satisfactory background check.
About Us
S&S Activewear is a leading North American, tech enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100 brand partners such as Adidas, Columbia and Gildan to reach our hyper fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.
Our success has compounded since the Company’s humble beginnings in 1988 as a regional t shirt distributor to a leading, multibillion dollar value-added distribution platform that drives market penetration for our suppliers while enabling growth, operations and fulfillment for a diverse range of customers across channels and business sizes.
Today, we continue to strive to be the apparel distributor of choice by inspiring and fostering growth for customers, employees and suppliers, anchored in our commitment to Lead with Respect, Never Settle, Own the Outcome, Win Together, and the belief that Innovation Powers Our Hustle. These values guide how we serve, how we collaborate and how we continuously improve, ensuring we deliver on our promise of service, deep relationships, innovation, continuous improvement and accountability.
About The Role
The Senior Application Support Analyst provides high quality application support for software solutions developed by S&S Activewear. This role partners closely with business users, customers, and technical teams to ensure application reliability, timely issue resolution, and an exceptional user experience.
The Senior Application Support Analyst supports end users and department managers via email, chat, and phone, applying strong analytical and troubleshooting skills to resolve application issues. This position requires excellent communication skills, a customer focused mindset, and hands on technical experience in both application support and software development.
Schedule & Compensation
Monday-Friday, Full-Time, Exempt
Pay Range: $85,363 - $92,477 annually (Based on experience)
Benefits
We offer a comprehensive benefits package designed to support your life, health, and future. Benefits begin 0–90 days after hire and include Vacation, Personal, and Sick time; Medical, Dental, Vision, Life Insurance, and Disability coverage; Flexible Spending Accounts; and a 401(k) plan. You’ll also enjoy discounts on brand‑name apparel, fun employee events, and meaningful opportunities for growth and advancement. Join a company that invests in you from day one.
What You Will Do
- Serve as a primary point of contact for application support inquiries and incidents
- Diagnose, troubleshoot, and resolve application issues using sound technical and analytical problem-solving techniques
- Perform application issue triage and debugging to identify root causes, determine impact, and recommend resolution paths
- Communicate clearly and professionally with both technical and non-technical stakeholders
- Manage and prioritize the application support ticket queue; escalate issues to the Software Engineering team as appropriate, providing detailed analysis and reproducible steps
- Monitor application performance to proactively identify issues, trends, and opportunities for improvement
- Contribute to and maintain system documentation, knowledge base articles, and help desk procedures
- Collaborate with team members to build and share knowledge of application functionality, architecture, and best practices
- Ensure a consistently positive customer and end user experience
- Strong analytical and technical problem-solving skills
- Excellent written and verbal communication skills
- Ability to work effectively with both business users and technical teams
- Experience working with relational databases, including T SQL and the ability to write queries to retrieve and analyze data
- Entry level software development experience using .NET, including familiarity with C#, basic debugging, or exposure to application development concepts
- Ability to manage multiple priorities in a fast-paced application support environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing these duties, the employee is regularly required to talk and listen. The role also requires occasional handling and sitting; frequent bending; and constant walking and standing. Employees must be able to lift, carry, push, and pull 21–50 pounds, as well as reach above the shoulder, reach outward, squat, and kneel as needed to perform job responsibilities.
WORKING ENVIRONMENT
While performing the duties of this job, the employee will be in the main office of the Distribution Center. The noise level in the work environment is usually low to moderate. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.
This job offer is contingent upon the completion of a satisfactory background check.
Salary : $85,363 - $92,477