What are the responsibilities and job description for the Tier 2 technical support (ServiceNow) position at S R INTERNATIONAL INC?
State of Ohio- DRC-Tier 2 technical support (ServiceNow) - 785912 (Local Only/100% Onsite)Interviews will be onsite.Travel may be required throughout the state of Ohio.Candidates will work onsite in Franklin or Madison County.Closing Date: 12/02/2025Job Description:Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.Required/Desired Skills:Professional experience working with computers in a Help Desk/Support roleProfessional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertiseStrong Customer Service SkillsPrevious experience with ServiceNowCompTIA A Certification
Salary : $25 - $28