What are the responsibilities and job description for the Microsoft Dynamics 365 CE CRM Developer (Customer Service) position at S R INTERNATIONAL INC?
Job Title: Microsoft Dynamics 365 CE CRM Developer (Customer Service)
Job Code: PA 780421
Client: Commonwealth of Pennsylvania – PTC
Location: Mostly Remote (Occasional Onsite – Middletown, PA)
Contract Duration: Until 06/30/2026
Rate: $93/hr on W2 (All Inclusive) OR $100/hr on C2C/1099
✅ Position Overview
We are seeking an experienced MS Dynamics 365 CE CRM Developer (Customer Service) to support the Pennsylvania Turnpike Commission (PTC). This role focuses on Dynamics 365 CE development, configuration, and integration, especially within the Customer Service and Omnichannel space.
This is a remote role with occasional onsite work required in Middletown, PA (approx. 1 week/month onsite for key phases).
Key Responsibilities
RequirementMinimumMS Dynamics 365 CE CRM Development & Configuration | 5 Years
Dynamics 365 Customer Service (Omnichannel, Unified Routing) | 3 Years
Successfully delivered Dynamics CE implementations for high-volume contact centers | 2 Projects
Contact Center integrations (Telephony, IVR, Web Portals, Mobile Apps) | Required
ERP & Payment Gateway Integrations | Required
Agile methodology experience | Required
Proficiency: MS Office 365, Azure DevOps Test Module | Required
Bachelor’s in Business Mgmt / Information Systems | Required
Required Certifications:
MB-910, MB-200, PL-100, MB-230, PL-400
PL-200, PL-600, MS Dynamics Fast Track Architect, MVP
Strong analytical, communication, and stakeholder management skills
Onsite & Engagement Requirements
Job Code: PA 780421
Client: Commonwealth of Pennsylvania – PTC
Location: Mostly Remote (Occasional Onsite – Middletown, PA)
Contract Duration: Until 06/30/2026
Rate: $93/hr on W2 (All Inclusive) OR $100/hr on C2C/1099
✅ Position Overview
We are seeking an experienced MS Dynamics 365 CE CRM Developer (Customer Service) to support the Pennsylvania Turnpike Commission (PTC). This role focuses on Dynamics 365 CE development, configuration, and integration, especially within the Customer Service and Omnichannel space.
This is a remote role with occasional onsite work required in Middletown, PA (approx. 1 week/month onsite for key phases).
Key Responsibilities
- Configure and develop Microsoft Dynamics 365 CE CRM solutions based on Agile sprint tasks.
- Implement Customer Service & Omnichannel features — Channels, Workstreams, Unified Routing, etc.
- Integrate Dynamics 365 CE with Contact Center, ERP (SAP), payment gateways, self-service portals, and mobile apps.
Support Functional Leads in defining integration requirements. - Ensure seamless data flow, performance, and user experience across integrated systems.
- Lead and support training, adoption, change management, and post-go-live optimization.
- Build CI/CD pipelines aligned with PTC standards and SDLC practices.
- Prepare detailed documentation including designs, test scripts, impact analysis, and best practices.
RequirementMinimumMS Dynamics 365 CE CRM Development & Configuration | 5 Years
Dynamics 365 Customer Service (Omnichannel, Unified Routing) | 3 Years
Successfully delivered Dynamics CE implementations for high-volume contact centers | 2 Projects
Contact Center integrations (Telephony, IVR, Web Portals, Mobile Apps) | Required
ERP & Payment Gateway Integrations | Required
Agile methodology experience | Required
Proficiency: MS Office 365, Azure DevOps Test Module | Required
Bachelor’s in Business Mgmt / Information Systems | Required
Required Certifications:
MB-910, MB-200, PL-100, MB-230, PL-400
PL-200, PL-600, MS Dynamics Fast Track Architect, MVP
Strong analytical, communication, and stakeholder management skills
- Ability to work independently & lead cross-functional teams
- Detail-oriented, strong documentation, organizational & PM skills
Onsite & Engagement Requirements
- Must attend onsite meetings 1 week/month in Middletown, PA
Orientation day onsite required (equipment pickup – no reimbursement) - Must be within 3-hour commute for emergency onsite needs
National Criminal Background Check ePATCH required
- 700 South Eisenhower Blvd, Middletown, PA
- 2850 Turnpike Industrial Drive, Middletown, PA
Flexible work from home options available.
Salary : $93 - $100