What are the responsibilities and job description for the Call Center Agent (Local Only/1st Day Onsite/100% Remote) position at S R INTERNATIONAL INC?
Job Code: AZ 8596
Job Title: Call Center Agent (Local Only/1st Day Onsite/100% Remote)
Client Job ID: AZ 8596
Location: Phoenix, Arizona (within 1 hour of Phoenix or Tucson)
Duration: 6 Months (Possible Extension)
Schedule: Monday–Friday, 8 AM–5 PM (40 hrs/week)
Work Setup: 1st Day Onsite (Orientation), then 100% Remote
About the Role
SOAZ-Req #8596 – AZ Department of Revenue (AZDOR) – Education and Compliance Division is seeking Call Center Agents to provide courteous, professional assistance to taxpayers regarding individual and business-related tax compliance and general inquiries.
This is a fast-paced, high-volume Tier 1 support environment requiring strong multitasking and communication skills.
Key Responsibilities
Handle high-volume inbound calls regarding tax compliance and account inquiries
Training: 3 weeks, 8:30 AM–5:00 PM (attendance is mandatory)
Job Title: Call Center Agent (Local Only/1st Day Onsite/100% Remote)
Client Job ID: AZ 8596
Location: Phoenix, Arizona (within 1 hour of Phoenix or Tucson)
Duration: 6 Months (Possible Extension)
Schedule: Monday–Friday, 8 AM–5 PM (40 hrs/week)
Work Setup: 1st Day Onsite (Orientation), then 100% Remote
About the Role
SOAZ-Req #8596 – AZ Department of Revenue (AZDOR) – Education and Compliance Division is seeking Call Center Agents to provide courteous, professional assistance to taxpayers regarding individual and business-related tax compliance and general inquiries.
This is a fast-paced, high-volume Tier 1 support environment requiring strong multitasking and communication skills.
Key Responsibilities
Handle high-volume inbound calls regarding tax compliance and account inquiries
- Resolve Tier 1 issues and escalate complex cases as needed
- Review taxpayer accounts, verify and update information in real-time
- Educate callers on online resources and tax policies
- Submit payment arrangement requests and document actions across multiple systems
- Participate in team engagement and meet performance expectations
- Minimum of 2 consecutive years of experience in a fast-paced national call center (finance, banking, insurance, or telecommunications preferred — not technical support)
Strong multitasking and customer service skills - Proficiency in Microsoft Word, Excel, and Google Workspace
- Basic math competency (addition, subtraction, multiplication, division)
- Excellent verbal and written communication
- Spanish-speaking candidates strongly encouraged to apply
Experience in process improvement or banking environments - Associate degree or higher
Training: 3 weeks, 8:30 AM–5:00 PM (attendance is mandatory)
- Candidates must live within 1 hour of Phoenix or Tucson and attend Day 1 orientation onsite (1600 W. Monroe St., Phoenix, AZ 85007)
Must pass background, fingerprinting, and 5-year Arizona tax filing checks - Reliable hardwired internet connection required; 5G routers must be configured by IT on Day 1
- Must be able to transport assigned equipment (no public transport allowed)
- Short work stints or switchboard-only experience will not be considered