What are the responsibilities and job description for the Outbound Warehouse Supervisor position at S.P. Richards Company?
Summary: Directs and coordinates the warehouse activities of the distribution center by performing the following duties.
Standard Work Hours: 5:00 PM - 3:00 AM
Education and/or Experience:
Previous supervisory experience required; 3 years related experience and/or training; or equivalent combination of education and experience.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
- Must possess a valid driver’s license; CDL A preferred or ability to obtain as required.
- Serves as the primary link between dock operations and drivers, ensuring efficient communication, smooth outbound flow, and timely departures.
- Oversees the outbound process from conveyor to dock door, ensuring efficient flow and timely truck loading.
- Monitors and drives on-time departures; proactively identifies and addresses factors that may impact schedules (coordinating PTO, lunches, and breaks in ADP)
- Schedules drivers and works closely with dispatch to coordinate outbound departures, ensuring compliance with DOT regulations and company policies.
- Maintains accountability from loaded truck through delivery to the customer, focusing on accuracy, safety, and service excellence.
- Executes plans decisively, ensuring alignment between dock operations, dispatch, and delivery teams.
- Supervises employees who make deliveries to and from specified locations. Ensures drivers comply with their essential duties and responsibilities.
- Develops and maintains outbound dock and delivery procedures to maximize efficiency and accuracy.
- Anticipates potential issues in routes, equipment, or staffing, and develops effective alternative plans to maintain service continuity.
- Familiar with a variety of the field’s concepts, practices, and procedures.
- Assist in the identification and implementation of continuous improvement and customer satisfaction opportunities.
- Maintains a primary focus on teamwork, building strong working relationships and supporting an atmosphere of cooperation with coworkers at the Distribution Center, Division, and corporate levels.
- Must meet SPR’s Driving Standards as provided at time of interview and maintain those standards throughout employment.
- Must be able to safely drive product to customers on established routes, utilizing route numbers to identify correct customer (and able to operate a manual transmission vehicle.)
- Must be able to meet and fulfill all regulations and requirements for truck drivers as prescribed by the DOT.
- Must be able to accurately read, recognize, and process product numbers and line codes to ensure proper placement and delivery of products.
OUTBOUND SUPERVISOR
Supervisory Responsibilities:
- Directly supervise outbound dock staff and drivers assigned to the shift. Responsible for the overall direction, coordination, and evaluation of these personnel.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Responsible for asset control, maintenance, utilization and the physical security of the facility.
- Assigns and trains dock warehouse workers to accurately route packages from the conveyor belt to the proper route by pallet utilizing hand scanners.
- Ensures that dock employees are stacking product on pallets correctly to prevent any product damage.
- Insures that all pallets are placard properly with the appropriate Dealer’s name to prevent any miss deliveries by the courier.
- Processes all nightly paperwork required such as delivery manifest, exception reporting, truck departure log, etc.
- Ensures all Parcel, Drop Ship, LTL shipments are processed by the designated cut-off time and make the scheduled truck.
- Tracks the productivity and accuracy of the dock employees on the Productivity & Accuracy report.
- Administers company safety programs to ensure a safe and healthy environment for all employees.
- Provide driver on route assist related to vehicle maintenance, customer delivery, tablet, etc.
- Communicates with outbound carriers, internal dispatch, drivers, fleet vendors and management to address delivery or scheduling issues.
- Coordinates with HQ Logistics Department when external carrier performance improvement or issue resolution is required.
- Establishes operational procedures for outbound shipments, handling, and disposition of merchandise, and the accurate keeping of warehouse inventory.
- Communicates information to Warehouse Manager, Operation Manager, General Manager and or Headquarters in a timely manner to expedite merchandise receipt, shipping, and special handlings.
- Directs reclamation of damaged merchandise.
- Manages the productivity and accuracy of personnel and administers employee disciplinary warnings in conjunction with branch management.
- Understands and operates PKMS warehouse management system.
- Monitor the daily checklist to ensure all processes are completed before the end of shift
- Print and interpret reports to measure employee productivity
- Demonstrates strong leadership that drives both driver performance and customer satisfaction.
- Maintains a proactive mindset and fosters a positive, collaborative work environment.
- Serves as a “people person” — approachable, communicative, and dedicated to motivating and developing team members.
OUTBOUND SUPERVISOR
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies: Communication
- Customer Focus
- Decision Making/Judgment
- Delivers Results
- Productivity
- Quality
- Teamwork
- Work Environment/Safety
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work in a fast-paced environment and make quick, informed decisions to meet operational commitments
Language Skills:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of employees.
Mathematical Skills:
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Reasoning Ability:
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Knowledge of basic office (spreadsheet, word processing, e-mail) as well as inventory and warehouse management software. Knowledge of AS400 and PKMS is essential. Familiarity with routing software such as Solera Roadnet / Omnitracs is a pre-requisite.
OUTBOUND SUPERVISOR
Work Environment:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to hot and/or humid conditions.
- The noise level in the work environment is usually low to moderate.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands and fingers to handle or feel and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
System Requirements:
- Operational Access to PkMS - Menu DCAMENU90/00
- Operational Access to OMS – Menus OE, IC, WH
Benefits include affordable health, dental, and vision insurance, 401(k) with match, and PTO