What are the responsibilities and job description for the OPERATIONS MANAGER - RETAIL SERVICES position at S & K SALES CO?
About Us
We are a fast-growing, national retail merchandising solutions provider delivering large-scale, high-quality execution for retailers and consumer product manufacturers. Our teams support complex initiatives, including resets, remodels, new store openings, continuity merchandising, and project-based labor solutions. We are seeking an experienced Operations Manager to lead the full merchandising operations and support our next phase of strategic growth.
Position Overview
The Operations Manager oversees all merchandising operations, providing leadership across field execution, project bidding, financial performance, client relationships, and team development. This role requires a strong retail services operator who manages large, geographically dispersed teams and understands the KPIs, labor models, and execution standards of nationwide merchandising.
The ideal candidate is a hands-on leader who can scale processes, strengthen client partnerships, build high-performing teams, and drive profitability.
Key Responsibilities
Operational Leadership
- Lead and manage nationwide field operations, including team leaders, and large-scale merchandising workforces (W2 or 1099).
- Implement and improve operational processes ensuring consistent, on-time, and high-quality execution across all retail environments.
- Oversee scheduling, routing, labor deployment, production timelines, and workflow management.
Client Partnerships & Business Support
- Maintain and grow relationships with key retailers and consumer product manufacturers.
- Support business development by assisting with RFP responses, new project proposals, and strategic client opportunities.
- Participate in client meetings to review performance, discuss upcoming projects, and identify expansion opportunities.
Project Bidding & Financial Management
- Lead the operational side of project bidding: labor modeling, scope development, pricing inputs, and project execution planning.
- Support P&L oversight by tracking operational KPIs, project profitability, labor efficiency, and budget adherence.
- Provide accurate performance reporting, forecasting, and cost analysis for executive leadership.
Team Leadership & Development
- Manage and mentor a diverse team.
- Build a culture of accountability, transparency, safety, and continuous improvement.
- Develop training and development programs that elevate execution quality and retention.
Qualifications & Experience
- 7–10 years of experience in retail merchandising, retail services, field execution, or CPG services, with at least 5 years managing large-scale field teams.
- Experience leading decentralized, nationwide or multi-market merchandising operations.
- Strong understanding of labor-based project bidding, RFP processes, and merchandising execution models.
- Financial acumen with experience supporting P&L management, budgeting, and forecasting.
- Established relationships with major retailers and/or manufacturers strongly preferred.
- Excellent communication, client-facing, and negotiation skills.
- Proven ability to build scalable processes and drive operational efficiency.
Preferred Skills
- Experience with work order management tools, field reporting platforms, or labor optimization software.
- Background in large reset programs, remodels, rollouts, and multi-store project execution.
- Ability to lead through rapid growth and operational complexity.
What We Offer
- Competitive salary performance incentives
- Health, dental, vision, and retirement benefits
- Career advancement opportunities
- The opportunity to shape a growing organization’s operational structure and future