SUMMARY:

This staff position within the IT Department is responsible for ensuring continuity of computer system services for IT customers by providing the technical expertise, assistance, and project coordination necessary to install and support IT systems.

MEETING PERFORMANCE EXPECTATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily while following all standards, processes, and procedures.

Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES & RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Assure continuity of computer systems for all system customers.
• Maintain essential IT Infrastructure, including OS, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Participate in evaluating new products and platforms.
• Install selected software and hardware products.
• Establish regular checkpoints and performance indicators to prevent problems.
• Perform risk assessment and execute tests to ensure functioning of date processing activities and security measures.
• Repair hardware as necessary and work closely with service vendors to ensure continuity of service.
• Have familiarity with both physical and virtual server environments.
• Experience with Network and SQL administration.
• Administer web filter and traffic monitoring.
• Ability to communicate effectively verbally and in writing.
• Be "on-call" for all periods as assigned by the manager.
• Ability to work with minimal or no supervision.
• Meet expectations for attendance and punctuality.
• Work overtime as required.
• Provide technical assistance and advice to customers as needed.
• Maintaining of the network, network cabling, cabling infrastructure and standards.
• Assist with the customization and adaptation of existing programs to meet customer requirements.
• Provide telephone, face-to-face and online support to customers.
• Performs other duties as assigned.
• This job description reflects management's assignment of essential functions and position responsibilities. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at any time.

EDUCATION and/or EXPERIENCE:

• High School Diploma or Equivalent
• A minimum of 4 combined years of computer, network, IT Support, and accredited college degree program.
• Gaming and hospitality experience preferred.

Salary : $75,112 - $112,667