What are the responsibilities and job description for the Customer Service Representative position at S&J Sheet Metal Supply?
As a Customer Service Representative, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience with the company. You will manage communication across multiple channels to support customer satisfaction and retention.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat
- Resolve product or service issues by clarifying customer complaints and determining the root cause
- Maintain accurate customer records and update account information as needed
- Provide information about products, services, and policies
- Escalate complex issues to appropriate departments while following up to ensure resolution
- Process orders, forms, and applications efficiently
- Collaborate with team members to improve customer service processes
- Meet or exceed performance metrics and customer satisfaction goals.
How to Apply
If you Interested this position , Please send your email with resume to info@thecareer-builder. com
Thank you
Salary : $24 - $26