What are the responsibilities and job description for the Fulfillment Coordinator position at S.F.|KEX Express Corporation?
Job Summary
Fulfillment Coordinators are ecommerce professionals who oversees the order fulfillment process, from order receiving and processing all the way through delivery.
Job Description
· To assist orders fulfilled in all manners as quickly, accurately, and cost-effectively as possible.
· Liaison between our Sales and Customer Service team in China and our Fulfillment warehouses in USA. · Oversee most fulfillment-related activities — including order processing and confirmation, inventory tracking and planning, picking, packing, and shipping preparations — to ensure that all orders are received, packaged, and delivered accurately and in a timely manner. · Being responsible for overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping preparation.
· Working alongside a 3PL and utilizing their WMS software to optimize warehouse and fulfillment operations · Preventing inventory shrinkage, accidents, and occupational hazards · Optimizing procurement of inventory by improving vendor relationships, performance, and lead times
· Maintaining positive and mutually beneficial relationships with vendors, suppliers, manufacturers, and 3PLs (if applicable) · Reporting weekly on multiple fulfillment and performance KPIs
· Providing data-backed and actionable updates to senior management to improve order fulfillment SLAs and vendor performance
· Supporting efforts to attain certifications (such as ISO 9002 and COPC) for quality in installation, production, and customer experience
Skills Requirements:
- Proven track record of analytical, interpersonal, team player, and project management skills
- Prior experience and familiarity with warehouse operations
- Proficient in Microsoft Office (Word, Powerpoint, Excel, etc.), inventory management systems, and warehouse management systems
- Detail-oriented
- Multitasking capabilities
- Business-level communication skills (oral and written)
- A strong customer-oriented focus
- Bachelor’s degree
- Bilingual English/Chinese language preferred
Job Type: Full-time
Pay: $52,500.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: Hybrid remote in Bensenville, IL 60106
Salary : $52,500 - $60,000