What are the responsibilities and job description for the Field Technician position at S & C Satellite Entertainment LLC?
Description
Job Description
Qualified techs can make on average between $50-70k/Annually - D.O.E.
Performs installation and repair of video and broadband products with a focus on the customer experience and quality craftsmanship. Work areas are both residential and commercial applications and the environment is indoors and outdoors. Working from heights is necessary.
About SCS Communications
We are an employee focused company with a culture that puts our people first.
We offer health and dental insurance, PTO, 401k, and paid training
We provide tools, company vehicle with fuel card, and mobile device
SCS Communications, L.L.C. is an established fulfillment company that specializes in network installation, repair and support solutions for multiple telco operators and ISPs. We actively recruit energetic, driven, and intelligent people to help us reach our vision of changing the way the world communicates. Experience with fiber optics and category cabling is preferred, but we offer remedial paid training to candidates.
We offer highly competitive pay, health, and dental insurance, PTO, and 401k. SCS is growing rapidly and believes in promoting from within. We have many growth opportunities available.
Our Field Technician / Installer position is a key individual that contributes directly to the company’s goal of becoming a premier partner in Northern New England. This position can earn a rewarding income through our base pay system with incentives.
Requirements
Roles and Responsibilities for Field Technicians
- Confirming needed supplies, tools and equipment and consult with operations on specifications of work orders
- Planning to perform each job safely and efficiently
- Providing top level customer service by communicating to the customer an estimated arrival time prior to arrival at the site
- Reviewing order (new installation, additional services or troubleshooting) with the customer before commencing work order
- Conducting site survey and working with customer to determine scope of work
- Verifying that the completed order meets the customer's needs and preferences and providing customer education on equipment
- Cleaning up site, conducting final account review with customer and updating customer work order or trouble ticket
Requirements
Technician / Installer Job Requirements
- Good written and verbal communication skills required
- Basic computer skills required; basic electronics and/or audio/video knowledge is helpful
- Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity
- Physically able to stand for long periods of time on a ladder, lift over 70 lbs at times, crawl into small spaces, work in all climates and remain within the weight requirement of 275 lbs
- Physically able and comfortable climbing and working on ladders at heights up to 32’, potentially in inclement weather
- Valid driver's license and clean driving record
- Successful completion of a background check and drug test is required for employment consideration
- Have an ability to take input from customers, supervisors, leads and co-workers to problem solve and improve skills.
Education & Experience
- High school diploma (or GED) required; college or technical/vocational school a plus
Other Skills & Qualifications
- Assertive, yet consultative and results oriented with a contagious competitive attitude
- Intermediate computer skills: including use of the web and apps
- Excellent communication skills; including, articulation, and grammar
Additional Information
Our business is open five days a week, but our installation service might extend beyond normal business hours and possibly into nights and weekends. Some travel with overnight stays may be required. Schedules tend to remain fixed; however, flexibility is a requirement.
Salary : $50,000 - $70,000
