Crisis Services Coordinator

Position Summary

The Crisis Coordinator is responsible for the management and supervision of the crisis advocates, interns, and volunteers and provision of crisis intervention, advocacy, emotional support, and case management to survivors of domestic violence, sexual violence, and teen dating violence.

Duties And Responsibilities

(Duties are illustrative and not inclusive. Individual assignments may vary.)

• Management of the Crisis Program:
• Supervise and train crisis advocates, interns, and volunteers which includes ensuring policy, procedural, and grant compliance and conducting check-ins, annual evaluations, case reviews, etc.
• Maintain client records in accordance with VAWA, HIPAA, grant regulations, and federal and state laws.
• Track and monitor programmatic data for reporting and statistical purposes.
• Coordinate and facilitate crisis support groups.
• Plan and execute domestic violence, sexual violence, and teen dating awareness activities and campaigns.
• Collaborate with coordinators and the volunteer outreach manager to accomplish Safe Passage’s mission.
• Schedule and maintain the hospital accompaniment calendar.
• Participate in and lead, as needed, weekly agency staffing.
• Work collaboratively with law enforcement, SANEs, medical facilities, the solicitor’s office, government agencies, and other community partners to support survivors of domestic violence, sexual violence, and teen dating violence.
• Identify internal and external programmatic needs for survivors of domestic violence, sexual violence, and teen dating violence.
• Other duties/activities as assigned by management.
• Case Management:
• Using a trauma-informed, client-centered approach to provide case management to survivors of domestic violence, sexual violence, and teen dating violence.
• Professional Development
• Stay updated on best practices, developments, and trends related to trauma and victimization as it relates to domestic (intimate partner) violence, sexual violence, and teen dating violence.
• Maintain and develop skills and knowledge by attending approved trainings and conferences.
  

Qualifications

Education and Experience:

• Master’s degree in a related field or more than five years of supervisory experience in a similar organization or agency.
• Knowledge of trauma and the dynamics of family violence, sexual assault, and child abuse.
• Demonstrated experience in program development; support group facilitation; multidisciplinary collaboration; community education and training; and advocating on behalf of survivors of domestic violence, sexual violence, or teen dating violence.
  
  

Licenses/Other Requirements

• Possession of a valid driver’s license and vehicle which can be used during working hours and to travel to various locations.
• Ability to work flexible hours including some nights, weekends, or holidays.
  
  

Additional Requirements

Skills and Knowledge:

• Ability to provide culturally competent services and work with a diverse staff and clientele in an empathetic and non-judgmental manner.
• Must demonstrate acceptable level of maturity, emotional stability, and sound judgment to provide effective services to diverse populations.
• Ability to handle crises and function at a high-level during crisis situations.
• Ability to prioritize and multi-task in a crisis environment.
• Excellent interpersonal skills and ability to function as a productive, contributing member of a team, and work in a spirit of collaboration and partnership with colleagues as well as outside agencies.
• Ability to integrate feedback and utilize supervision.
• Ability to develop and maintain professional supervisory relationships with volunteers.
• Ability to thrive in a complex, fast-paced, rapidly changing work environment.
• Ability to effectively solve problems and resolve conflict.
• Must possess excellent written and verbal communication skills.
• Must demonstrate respect for the dignity and equality of all people.
• Maintain standards of confidentiality in accordance with Safe Passage’s policies and procedures.
• Display commitment to the mission of the organization and adhere to all policies and procedures.
• Must present a positive public image of the program through a high level of professionalism.
  
  

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Communication & Interaction
• Strong interpersonal skills and ability to interact with a diverse group of people.
• Strong written and verbal communication skills.
  
  

• Organization
• Organizational skills and ability to multi-task.
• Ability to gather data, compile information, and prepare reports.
• Records maintenance skills.
• Ability to assess operational requirements and to plan and organize workflow patterns and schedules.
  
  

• Diversity
• Understanding of cultural competence and ability to work with diverse populations.
  
  

• Self-Directed
• Self-motivated team player with the ability to meet deadlines, remain flexible, and adjust to changing priorities.
  

In addition to the above responsibilities all employees of Safe Passage:

• Must demonstrate respect for the dignity and equality of all people.
• Maintain standards of confidentiality in accordance with Safe Passage Policies.
• Display a commitment to the mission of the agency and adhere to all policies and procedures.
• Must present a positive public image of the program through a high level of professionalism.
• Have the ability to travel, work flexible hours, and to maintain a positive leadership role.
  
  

To apply, please email your resume to: staff@safepassagesc.org