What are the responsibilities and job description for the Client Assistance Coordinator (Hybrid) position at S&A Group?
Client Assistance Coordinator
Are you passionate about helping others and delivering excellent service? We are excited to welcome dedicated professionals in the Birmingham, AL area to join our team as a Client Assistance Coordinator. If you have a strong background in customer service or sales and a genuine desire to make a positive impact, we want to hear from you!
In this role, you'll guide potential clients through our programs, help them select plan upgrades, and support current clients by resolving billing inquiries, updating benefit packages, and maintaining strong, supportive relationships.
What You'll Love About This Role:
- Hands-On Training: We'll give you all the tools you need to succeed with our proven training program.
- Growth Opportunities: Rapid career advancement is possible for high performers.
- Team Culture: Be a part of a positive, collaborative, and encouraging team.
- Performance Bonuses: Earn extra income based on your success and client satisfaction.
- Compensation: From $50,000 to $65,000 plus annually
Your Responsibilities:
- Conduct outbound calls to protential clients that have requested information, to understand customer needs and recommend tailored benefit solutions.
- Provide exceptional customer service and build strong, lasting client relationships.
- Accurately manage and update customer accounts and records.
- Handle incoming questions regarding services, benefits, and billing with clarity and professionalism.
- Follow up with clients to ensure resolution and satisfaction.
Qualifications:
- Experience in customer service (sales background is a bonus).
- Strong communication, active listening, and interpersonal skills.
- High school diploma, GED, or equivalent.
- Valid ID and authorization to work in the U.S.
- Access to a laptop or iPad and high-speed internet.
- Quiet and distraction-free workspace.
Why Join Our Team?
At S&A Group, we are committed to your success. We believe strong teams are built through support, professionalism, and shared success. We are dedicated to fostering a positive work environment that encourages growth, recognizes performance, and values the contributions of every team member.
Salary : $50,000 - $65,000