Information Technology Support Specialist

IT Support Specialist (Part-Time)

Location: Hybrid – Kirkland, WA (1 onsite day/week)

Schedule: 16–24 hours/week | Flexible based on academic schedule

About the Role

I work with a Security and Investigations client who is seeking a part-time IT Support Specialist to provide high-quality technical support within a fast-growing and security-focused organization. This role is ideal for a college student or early-career professional passionate about IT, TechOps, or Cybersecurity, and looking to gain hands-on experience supporting end users in a modern, Apple-based environment.

Role Scope & Responsibilities

Key Responsibilities:

• Provide Tier 1–2 technical support primarily for macOS and iOS environments.
• Manage and resolve tickets through InDesk or other ticketing systems, maintaining clear documentation.
• Administer Google Workspace accounts, devices, and permissions.
• Support mobile device management (MDM) through JAMF (for Apple) and Intune (for Windows virtual environments).
• Handle basic inventory management for IT assets.
• Ensure adherence to security and privacy best practices, prioritizing compliance over customer convenience when necessary.
• Collaborate closely with IT, Security, and Operations teams to maintain efficient workflows.

Typical Ticket Volume:

• Average: ~5 tickets per day
• Peak days: ~25 tickets
• Light days: ~1 ticket

Expected Challenges

• They are in a growth and change phase, which means responsibilities can evolve and require adaptability.
• The initial learning curve may feel steep; however, all training and support will be provided.
• Training ramp-up: ~90 days to get comfortable
• Full mastery: ~6 months

Systems & Tools

• Operating Systems: macOS and iOS (exclusive focus)
• Ticketing: InDesk or equivalent platform
• MDM: JAMF (Apple), Intune (Windows virtual environments)
• Collaboration: Google Workspace
• Networking: Basic understanding of networking concepts and stacks
• Optional: Command-line or scripting familiarity

Qualifications

• Excellent communication and interpersonal skills; able to interact professionally with all levels of staff.
• Strong problem-solving and troubleshooting ability.
• Interest in IT, TechOps, or Cybersecurity.
• Familiarity with ISO frameworks (ISO 27001, 27701, etc.) a plus but not required.

Schedule & Availability

• Hours: 16–24 hours per week
• On-site Requirement: One on-site day per week at Kirkland office (4–8 hours)
• Flexibility: Schedule can vary per academic term with advance notice; accommodations provided during exam weeks.
• Other Employment: Permitted, provided no conflict of interest and availability commitments are met.

Kirkland, WA 98033

Note: Commuting to the office is not reimbursed. Travel expenses outside of routine commuting will be covered.

Background Check & Interview Process

• Background investigation includes:
• Criminal, education, and employment verification
• Soft credit check
• Reference checks -required
• Pre-submission requirement: Written non-technical prompt (must be completed before candidate submission).
• Interview process: 2–3 rounds