What are the responsibilities and job description for the Global Customer Support Business Analyst position at RyanBPM?
Global Customer Support Business Analyst Rahul/Sandeep
Location: Santa Clara, CA - Hybrid
- Collaborate with IT teams to gather business requirements and design, test, and deploy enhancements to customer support systems.
- Manage and prioritize the product backlog, ensuring timely delivery of multiple initiatives and system improvements.
- Coordinate QA, User Acceptance Testing (UAT), and project delivery while mitigating risks and managing cross-functional dependencies.
- Create and maintain project documentation, including BRDs, user stories, design documents, and test plans.
- Drive process improvements, data quality initiatives, and system optimization to enhance customer support operations.
- Facilitate meetings, communicate project updates, and build strong relationships with IT, support, and business stakeholders.
- Utilize Agile/Waterfall methodologies and Jira to manage projects, ensuring successful execution and continuous improvement.
Salary : $50 - $55