What are the responsibilities and job description for the Lead Technical Support Representative position at Ryan Specialty Group?
Position SummaryThe Lead Technical Support IT Representative is responsible for onsite and remote technical support to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations within the organization.What will your job entail?Job Responsibilities:Provide technical support to end-users via phone, email, and in-person.Diagnose and resolve hardware, software, and network issues.Install, configure, and maintain computer systems, printers, and other peripherals.Assist with the setup and deployment of new equipment.Maintain accurate records of issues and resolutions in the help desk ticketing system.Collaborate with other IT team members to resolve complex issues.Educate users on basic IT practices and troubleshooting techniques.Ensure compliance with company IT policies and procedures.Travel to other offices within the organization to provide onsite support as needed.Coordinate with local IT teams to ensure consistent support across all locations.Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.The target hourly rate range for this position is $35.00 - $44.56 per hour.The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Salary : $35 - $45