What are the responsibilities and job description for the Office Coordinator/Customer Service position at Ryan Lawn & Tree Inc?
Description
Who we Are
Ryan Lawn & Tree is a $100M professional Lawn & Landscape company and we have built one of the most respected lawn and tree care companies in the Midwest — and serve customers across Kansas, Missouri, Oklahoma, and Nebraska.
Be the Heartbeat of the Office
Every great operation needs someone who keeps things humming — a connector, a problem-solver, and a customer champion all rolled into one. At Ryan Lawn & Tree, that's our Branch Coordinator. You're the first voice customers hear, the person who keeps schedules tight and operations smooth, and a key driver of the experience that keeps our customers coming back.
If you love people, thrive in a fast-paced environment, and take pride in doing things right — this role was built for you.
About the Role
The Branch Coordinator is an essential member of our team — responsible for creating a positive, welcoming experience for every customer and stakeholder while keeping the administrative and operational backbone of the branch running like clockwork. From the first phone call to the final follow-up, you set the tone for what it feels like to work with Ryan.
What You'll Do
- Own the customer experience. Engage with customers via phone, email, chat, and occasionally in-person — addressing questions and concerns promptly, professionally, and with genuine care. First call resolution is always the goal.
- Master the schedule. Coordinate and optimize schedules across branch operations, managing resources efficiently and adapting quickly to changing priorities.
- Handle payments with precision. Assist customers with payment processing in full compliance with PCI standards.
- Know the product. Develop a thorough understanding of Ryan's services, products, and policies so you can deliver accurate, confident guidance every time.
- Keep records clean. Collect and update customer information, ensuring accurate account records and documentation of every interaction.
- Drive process improvement. Continuously identify opportunities to streamline operations, enhance efficiency, and elevate the customer experience.
- Collaborate across the business. Partner with sales, marketing, and other departments to align on strategies and achieve shared goals.
- Support sales growth. Engage in consultative selling — understanding customer needs, identifying prospects based on reports and timelines, and tailoring solutions to match what Ryan offers.
- Stay sharp on the market. Keep up with industry trends and competitor offerings to sharpen your approach and add value to every customer conversation.
- Gather and share feedback. Collect customer insights and share them with the team to continuously improve our products, services, and processes.
Requirements
What You Bring
- 2 years of customer service or branch operations experience; general knowledge of business operations and GGOB a plus
- Excellent communication and interpersonal skills — warm, professional, and easy to talk to
- Strong organizational skills with the ability to manage complex schedules and shifting priorities
- Basic computer skills and familiarity with CRM systems
- Ability to multitask and manage time effectively in a fast-paced environment
- A positive, energetic attitude and a genuine passion for customer satisfaction
- Willingness to go the extra mile — every single time
Why Ryan Lawn & Tree?
- Competitive Pay — Starting at $20.00 /hr based on experience, plus bonuses available
- Employee Ownership — 100% ESOP — when Ryan wins, you win
- Full Benefits — Health, Dental & Vision insurance
- 401(k) — With company match
- Time Off — 17 PTO days 11 paid holidays
- Growth — Real advancement opportunities for people who excel
Ryan is proud to be a non-smoking, equal opportunity employer.
Ready to Be the Person That Makes It All Click?
If you love connecting with people, keeping things organized, and being the kind of teammate everyone can count on — we want to hear from you.
Apply today and help us deliver the world-class experience our customers deserve.
Salary : $20