What are the responsibilities and job description for the IT Intern position at Ryan Lawn & Tree Inc?
Description
Are you a tech-savvy problem solver looking to get your hands dirty (figuratively) in the green industry? Ryan Lawn and Tree is seeking a motivated IT Intern to join our team.
In this role, you won’t just be sitting in a back room; you’ll be the backbone of our daily operations, ensuring our field crews and office staff have the digital tools they need to keep our clients' properties beautiful. You’ll gain hands-on experience in technical support, hardware lifecycle management, and CRM data integrity.
Key Responsibilities
1. Help Desk & Salesforce Support
- Request Management: Act as the primary administrator for the IT Help Desk within Salesforce, assisting in the management and resolution of internal requests.
- Service Resolution: Troubleshoot technical issues for staff and field crews, ensuring all tickets are documented and closed out effectively.
- Customer Experience: Provide regular updates and maintenance to the Customer Portal to ensure clients have real-time visibility into their services.
2. Hardware Lifecycle & Inventory
- Performance Assessment: Evaluate the operational effectiveness of aging laptops and desktops to determine if they meet current performance standards.
- Asset Tracking: Assist with rigorous inventory tracking within our software systems to ensure all equipment is accounted for.
- Sustainable Disposal: Identify obsolete equipment and coordinate the secure recycling of hardware and components.
3. Software & Data Integrity
- Salesforce Projects: Assist with specialized data projects, including data cleansing, reporting, and workflow optimizations within Salesforce.
- Field Support: Assist in configuring and supporting mobile devices used by our crews for scheduling and site reporting.
Requirements
Qualifications
- Education: Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or a related field.
- Technical Skills: * Exposure to Salesforce (preferred) or a strong desire to become proficient in CRM-based ticketing systems.
- Solid understanding of hardware components and Windows/Mac operating systems.
- Communication: Excellent verbal and written communication skills for interacting with both office staff and field technicians.
- Detail-Oriented: A disciplined approach to inventory management and data entry.
Why Join Us?
- Master Salesforce: Gain professional experience in one of the world's most in-demand enterprise platforms.
- Hands-on Learning: Move beyond theory with tangible hardware and real-world troubleshooting scenarios.
- Impact: Your work directly supports the teams that keep our local environments green and sustainable.