What are the responsibilities and job description for the Manager, Health Center Operations - Ryan Health | W. 97th Street position at Ryan Health?
Position Overview
Under the direction of the Executive Director, manage the day-to-day operations of Ryan Health | West 97th Street. This includes, but is not limited to, oversight of Patient Services, Facilities, Purchasing and Medical Records. This work is carried out in support of the mission and goals of Ryan Health.
Essential Functions
Minimum Experience And Skills Required
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.
Equal Opportunity Employer
Ryan Health is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.
Under the direction of the Executive Director, manage the day-to-day operations of Ryan Health | West 97th Street. This includes, but is not limited to, oversight of Patient Services, Facilities, Purchasing and Medical Records. This work is carried out in support of the mission and goals of Ryan Health.
Essential Functions
- Assist the Executive Director in the operational management of the Center.
- Supervise and coordinate the work of departments that report directly to the Manager, Health Center Operations and other departments as the Executive Director may assign.
- Ensure that all departmental operations run smoothly and efficiently. Oversee recruitment, hiring, training, supervision, support and discipline of staff in assigned departments to ensure that recognized standards for quality care, professionalism and productivity are maintained.
- Coordinate and collaborate with other supervisors, department heads, and Ryan Network leadership on projects, committees, and initiatives such as Performance Improvement.
- Analyze productivity reports in conjunction with the Director of Patient Services, Medical Director and Executive Director.
- Coordinate staff meetings and oversee ad-hoc committees as assigned by the Executive Director.
- Liaise with Center’s 24-hour answering service as needed; ensure service is working appropriately, follow-up on identified issues as needed.
- Work with HR Network leadership on HR matters as necessary and participate as needed in Labor/Management issues including grievances and arbitration hearings.
- Ensure that the Center follows federal, state and local regulations at all times.
- Hear, investigate, and follow up on patient complaints.
- Develop and implement procedures to ensure that the Center remains in compliance with mandated managed care regulations. Attend managed care plan meetings as needed; collaborate with managed care plan staff in joint programs/projects.
- Act as Administrator in charge of day-to-day operations in the absence of the Executive Director.
- Participate in Evening and Saturday Administration.
- Immediately report any problems or unusual occurrences to supervisor.
- Perform other duties and responsibilities as assigned.
Minimum Experience And Skills Required
- Minimum 5 years of program and/or administrative oversight in a similar setting
- Minimum 3 years of supervisory experience
- Effective communication and writing skills
- Proven track record of organization, attention to detail and ability to respond promptly to requests, anticipate organizational needs, and maintain efficient office operations.
- Demonstrated commitment to customer service
- Strong computer literacy with proficiency in standard office software/hardware such as Microsoft Word, Excel, Outlook, PowerPoint
- Bachelor's Degree
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.
Equal Opportunity Employer
Ryan Health is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.
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