What are the responsibilities and job description for the Insurance Sales Development Representative (SDR) position at Ryan Barber-Farmers Insurance Agency?
Job Description
***Complete the assessment after applying to be considered. Incomplete applications will not move forward.***
We are hiring high-energy Sales Development Representatives (SDRs) to generate opportunities through outbound calling and set appointments for our agents while representing some of the most recognized insurance brands in the industry.
This is a production-driven role inside a top 1% Farmers Insurance agency. The standard is high, and so is the opportunity.
Daily expectations include 200–400 outbound dials or a minimum of 12 qualified transfers per day. This is not a passive role—performance, consistency, and activity are everything.
We provide hands-on training, proven scripts, and real-time coaching, but success comes down to your work ethic, mindset, and ability to execute.
Top performers earn fast-track advancement opportunities into roles such as Sales Leader, Onboarding Specialist, Customer Service Representative, Protégé, and Licensed Insurance Agent.
If you’re competitive, coachable, and motivated by results—and can handle high call volume and rejection—you’ll have the opportunity to grow quickly.
If you’re not willing to meet activity expectations or be held accountable to results, this role is not a fit.
Benefits
Hands on Training
Career Growth Opportunities
Retirement Plan
Evenings Off
Mon-Fri Schedule
Flexible Schedule
Paid Time Off (PTO)
Work from Home
Responsibilities
Essential Duties*
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve customer issues all while building rapport
- Utilize systems and technology to complete account management tasks
- Accurately document and process customer claims in appropriate systems
- Follow all required scripts, policies, and procedures
- Utilize knowledge base and training to accurately answer customer questions
- Comply with requirements surrounding confidential information and personal information
- Appropriately escalate customer issues with the managerial team
- Ensure first call resolution through problems solving and effective call handling
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
Requirements
It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
*
Required*
- Must be 18 years of age or older
- High school diploma or equivalent
- The ability to read and speak English fluently
- Ability to work regularly scheduled shifts within our hours of operation including the training period
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Salary : $45,000 - $67,500