What are the responsibilities and job description for the Operations Specialist position at RXO, Inc.?
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As an Operations Specialist, you will support key customer accounts within RXO’s 4PL Warehouse organization. This role is highly customer-facing and plays a critical part in ensuring daily warehouse operations run smoothly, service levels are met, and customer expectations are exceeded. You will act as a central point of coordination between customers, warehouse partners, and internal RXO teams.
What Your Day-to-Day Will Look Like
Why Join Us
Our Benefits
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As an Operations Specialist, you will support key customer accounts within RXO’s 4PL Warehouse organization. This role is highly customer-facing and plays a critical part in ensuring daily warehouse operations run smoothly, service levels are met, and customer expectations are exceeded. You will act as a central point of coordination between customers, warehouse partners, and internal RXO teams.
What Your Day-to-Day Will Look Like
- Support day-to-day operations for assigned 4PL warehouse customer accounts, ensuring accurate and timely execution
- Serve as a primary operational point of contact for customers, responding to inquiries related to inventory, orders, inbound and outbound activity
- Monitor daily warehouse activity including receipts, shipments, inventory movements, and order fulfillment
- Maintain accurate customer and operational data across systems, including warehouse management and reporting tools
- Communicate operational updates, risks, and exceptions to customers and internal stakeholders
- Investigate and help resolve inventory discrepancies, shortages, damages, and service issues
- Coordinate with warehouse partners to schedule and adjust inbound and outbound activity as needed
- Support performance tracking and reporting tied to service level agreements (SLAs) and customer KPIs
- Assist with process improvements, documentation, and operational best practices to improve service consistency and efficiency
- 1 year of experience in logistics, warehouse operations, supply chain, or a related operations role
- General knowledge of warehouse or transportation operations
- Strong communication skills and comfort working directly with customers
- Ability to manage multiple priorities in a fast-paced environment
- High school diploma or equivalent (associate or bachelor’s degree a plus)
- Experience supporting customer accounts or client-facing operations
- Familiarity with warehouse management systems (WMS), transportation systems, or operational reporting tools
- Experience documenting processes or preparing routine operational reports
- Ability to apply common-sense problem solving to written, verbal, or diagram-based instructions
Why Join Us
Our Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.