What are the responsibilities and job description for the Associate Quality Specialist position at RXO, Inc.?
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As an Associate Specialist, Quality at RXO, you’ll help to drive continuous improvement and achieve Customer Quality Metrics. We will equip you with the best tools in the industry to grow and develop to a level that will exceed your expectations and help you reach your career goals.
What Your Day-to-day Will Look Like
Why Join Us
Our Benefits
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As an Associate Specialist, Quality at RXO, you’ll help to drive continuous improvement and achieve Customer Quality Metrics. We will equip you with the best tools in the industry to grow and develop to a level that will exceed your expectations and help you reach your career goals.
What Your Day-to-day Will Look Like
- Maintain databases, extract information and develops scorecards to measure and improve overall
- performance
- Monitors, tracks, and evaluates third party carrier performance to Transportation Quantity/Damage metrics
- Prepare related reports, graphs, charts, presentations, and other documents to support analyses
- Utilize systems and software to develop and maintain reporting tools to support business decisions
- Serve as liaison between third party carrier and Customer when validity of claims data is in question
- Creates Standardized work procedures (SOS/JES) for quality/claims activities
- Works with Customer to establish and support strategies for continuous improvement of the quality at third party carriers
- Identify areas and improvement and drive cost savings in logistics projects
- Travel to various Customer, carrier, or supplier facilities across North America to support root cause and corrective action functions as part of current quality improvement strategies
- Ensure that new strategies and process implementations meet or exceed customer expectations
- Conduct and contribute to quarterly business reviews and presentations
- Bachelor’s degree in a related field or equivalent related work or military experience
- 1 year of experience in transportation
- Experience with multiple modes of transportation, including DDS, LTL, Truckload, Intermodal and Air
- Availability to travel up to 10% of the time
- Excellent communication and interpersonal skills
Why Join Us
Our Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.