What are the responsibilities and job description for the Associate Quality Analyst- Expedite position at RXO, Inc.?
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Associate Quality Analyst at RXO, you’ll support the Expedite organization by maintaining quality standards, strengthening compliance processes and contributing to continuous improvement initiatives across Managed Transportation operations. You’ll work closely with cross-functional teams to support audits, documentation workflows and training efforts that improve service quality and operational consistency.
What Your Day-to-day Will Look Like
Why Join Us
Our Benefits
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Associate Quality Analyst at RXO, you’ll support the Expedite organization by maintaining quality standards, strengthening compliance processes and contributing to continuous improvement initiatives across Managed Transportation operations. You’ll work closely with cross-functional teams to support audits, documentation workflows and training efforts that improve service quality and operational consistency.
What Your Day-to-day Will Look Like
- Support development and maintenance of the Expedite Quality Framework and continual improvement initiatives
- Assist with Division Quality Management System (QMS) activities to ensure alignment with internal standards and regulatory requirements
- Collaborate with cross-functional teams to identify service quality improvement opportunities and support implementation efforts
- Maintain document libraries and manage document workflows, including version control, approvals, distribution and archiving
- Review document change requests and support standardization across accounts within the electronic Quality Management System (eQMS)
- Support planning and execution of the Expedite internal assessment program, including tools, schedules and evaluation tracking
- Assist with internal audits and compliance reviews, including Award and Export Deviation audits
- Collect and analyze assessment results to identify trends, risks and improvement opportunities
- Support preparation and facilitation of Expedite management review meetings, including documentation and follow-up actions
- Provide support for quality-related training materials and competency tools while assisting with quality-related questions and issue resolution
- 1 year of professional experience in quality assurance, operations support or a related environment
- Experience using Microsoft Office tools including Word, Excel and Outlook
- Strong written and verbal communication skills
- Experience supporting quality assurance programs, audits or compliance initiatives
- Experience working with document control systems or electronic Quality Management Systems (eQMS)
Why Join Us
Our Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.