What are the responsibilities and job description for the Associate Analyst, Customer Accounts position at RXO, Inc.?
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As an Analyst, Customer Accounts at RXO, you will be responsible for
providing data analysis, reporting, and operational insights focused on escalations, service performance, and execution discipline across delivery hubs. This role will play a key part in supporting VIP, executive‑level, and high‑profile client escalations, ensuring timely visibility, accurate reporting, and disciplined follow‑through.
The ideal candidate is analytical, detail‑oriented, and comfortable handling sensitive, time‑critical issues with professionalism. They will partner closely with Customer Accounts leadership and Operations, to identify trends, support escalated issue resolution, and protect the client experience.
What Your Day-to-day Will Look Like
Why Join Us
Our Benefits
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As an Analyst, Customer Accounts at RXO, you will be responsible for
providing data analysis, reporting, and operational insights focused on escalations, service performance, and execution discipline across delivery hubs. This role will play a key part in supporting VIP, executive‑level, and high‑profile client escalations, ensuring timely visibility, accurate reporting, and disciplined follow‑through.
The ideal candidate is analytical, detail‑oriented, and comfortable handling sensitive, time‑critical issues with professionalism. They will partner closely with Customer Accounts leadership and Operations, to identify trends, support escalated issue resolution, and protect the client experience.
What Your Day-to-day Will Look Like
- Monitor SLA performance and service metrics to identify emerging risks or missed commitments
- Respond to same‑day leadership requests for data, summaries, or clarification on active issues
- Partner with Operations and internal teams to validate data accuracy and confirm root causes on escalated items
- Develop and maintain standardized dashboards, pivot tables, and scorecards (Excel‑based)
- Support monthly and quarterly performance reviews, including QBR materials and leadership decks
- Help standardize reporting and improve data governance as volume and complexity grow
- Maintain master trackers and ensure data integrity across multiple source files
- Identify emerging risk patterns, execution gaps, and repeat drivers—particularly those impacting high‑visibility customers or executive stakeholders
- Support process improvements for data collection, reporting cadence, and standardization
- Bachelor’s degree or equivalent related work or military experience
- Strong analytical judgment with the ability to prioritize high‑impact issues
- Organized, reliable, and proactive—anticipates client and leadership needs
Why Join Us
Our Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.