Order Picker

Company: RxHere Logistics — the 3PL and fulfillment arm of RxHere Holdings Location: On-site — Manassas, VAType: Full-time, hourly, non-exempt Schedule: Monday–Friday, [shift times]; occasional Saturday during peak volumeReports to: Fulfillment Supervisor Compensation: $18.00/hour. Paid training provided.

About the Operation

RxHere Logistics is the fulfillment engine behind a 503A cash-pay compounding pharmacy licensed in all 50 states. We move peptides, GLP-1s, hormone therapy, and related products out the door to patients and accounts nationwide — much of it temperature-controlled, all of it traceable, none of it recoverable if it goes out wrong.

This is not general warehousing. There is no customer service rep downstream who catches a wrong pick before it ships. What you pull is what goes in the box.

The Role

You start the order. Everything downstream — packing, cold-chain, shipping, the patient opening the box — depends on you having pulled the right product, in the right quantity, from the right lot, and staged it where the packer expects to find it. Speed matters here. Accuracy matters more.

Where You Sit in the Process

You pick and stage against a system-generated pick list. You hand off to packing. Where an order or product requires a licensed pharmacy staff member to pull, check, or release it, that step stays with them and you route it accordingly — your supervisor will train you on exactly which product categories those are and where the line sits.

A Typical Day

Start of shift. Huddle: today's volume, priority orders, cutoff times, any product or process changes. Grab your scanner, confirm your assigned zone and wave.

Through the shift. Work your pick lists. Scan-verify every pull. Stage completed orders to the correct handoff area — ambient to one lane, refrigerated to the cold zone, never mixed. Flag shorts, discrepancies, and damaged stock as you hit them instead of at the end.

Between waves. Replenish forward pick locations, straighten and face bins, break down cartons, keep aisles clear.

End of shift. Cycle counts on assigned locations, report variances, restock consumables, clean and reset your area, hand off anything unresolved in writing.

Core Responsibilities1. Picking Accuracy

• Pull products against system-generated pick lists using a handheld scanner
• Scan-verify every pick — scan the location, scan the product, confirm the quantity. Do not pick by sight or from memory, even on items you pull fifty times a day.
• Confirm on every pick: correct product, correct strength or size, correct quantity, correct lot, and acceptable expiration or beyond-use date
• Pick FEFO — first-expired, first-out — not whatever is closest to the front of the bin
• Stop and escalate rather than substituting. If the exact item isn't there, short the line and flag it; never pick a similar product, a different strength, or a different size on your own judgment.
• Inspect product as you pull it: cracked or chipped vials, compromised seals or stoppers, leaking or stained packaging, illegible or peeling labels, visible particulates or discoloration in solution. Quarantine anything questionable and report it.
• Never pick from a location that is flagged, quarantined, or on hold

2. Staging and Handoff

• Stage completed orders in the designated handoff area, organized and clearly identified so the packer can find them without asking
• Keep temperature zones strictly separated — refrigerated product goes to the cold staging zone immediately and does not sit out on a cart while you finish a wave
• Keep orders physically separated from each other; commingled staging is how two patients get each other's product
• Complete required handoff documentation so custody of the order is traceable
• Communicate shorts, substitution requests, and exceptions to the supervisor and packer clearly and immediately — not at end of shift
• Prioritize by cutoff and ship-by date as directed; pull rush and expedite orders forward when instructed

3. Inventory Accuracy

• Perform cycle counts on assigned locations and report variances with an honest count, not a reconciled one
• Replenish forward pick locations from bulk storage before they run empty
• Maintain location and bin integrity: correct labeling, correct product in correct location, nothing stored loose or unlabeled
• Report discrepancies between system quantity and physical quantity the moment you find them
• Rotate stock properly on putaway and replenishment
• Support recall and hold activity by pulling identified lots or locations when directed

4. Product Handling and Compliance

• Follow all handling procedures for pharmaceutical products: temperature zone discipline, careful handling of glass vials and ampules, no stacking beyond limits, no dropped or rough handling of any container
• Handle NIOSH-listed hazardous drugs, including certain hormone products, per the assessment of risk and USP <800> program — correct PPE, designated handling areas, and spill response
• Maintain HIPAA confidentiality: patient names and order contents stay inside the system and inside the building, and are never discussed outside the operation or photographed
• Follow all SOPs exactly. If an SOP seems wrong or slow, raise it with your supervisor — do not work around it.
• Complete documentation accurately and at the time of the task
• Maintain clean, organized, audit-ready work areas and aisles as a default condition, not before an inspection
• Follow all safety rules: safe lifting, equipment use, PPE, incident reporting

5. Productivity

• Meet established picking rate and accuracy targets consistently
• Sustain pace across a full shift rather than sprinting and burning out mid-day
• Support waves, zones, and reassignment as volume shifts — flexibility keeps the whole floor on cutoff
• Report anything slowing you down: bad locations, stockouts, scanner issues, unclear labeling, congested aisles

Performance ExpectationsMetricExpectationPick accuracy≥ 99.9%Picks per hourBaseline set after training, reviewed at 90 daysCycle count accuracy on assigned zones≥ 99%Scan compliance (no bypassed scans)100%Documentation completed on time100%AttendanceReliable — carrier cutoffs do not move

How to read this: we would rather you pick 15% slower and be right every time. Rate is coachable. A wrong product in a patient's hands is not fixable.

Requirements

• 1 year of warehouse, fulfillment, distribution, or order-picking experience
• Strong attention to detail — you re-check without being told and you slow down when something looks off
• Reliability and consistent attendance
• Ability to read, follow, and not deviate from written procedures
• Basic literacy with handheld scanners and computer-based systems, or the ability to learn quickly
• Ability to work at a steady pace in a deadline-driven environment
• High school diploma or equivalent
• Ability to pass a background check and drug screen

Physical Requirements

• Stand and walk for the majority of a full shift
• Lift and carry up to 50 lbs, with team lift available for heavier items
• Bend, reach, squat, and pull product from floor level to overhead
• Work in a refrigerated environment for short intervals
• Sustained fine visual discrimination — reading small print on labels, distinguishing similar product names and strengths

Preferred

• Experience with scanners, WMS, or shipping/order management systems
• Pharmacy, healthcare, medical device, clinical lab, food, or other regulated-environment experience
• Cold-chain, refrigerated, or perishable handling experience
• Cycle counting or inventory control experience
• Forklift, pallet jack, or order picker equipment certification
• Bilingual English/Spanish

What Success Looks Like Here

• You scan every time, including the last hour of a heavy Friday
• You short a line and flag it rather than picking something close
• You'd rather ask a question that sounds obvious than guess
• You leave your zone in better condition than you found it

Training and Onboarding

• Days 1–3: Orientation, safety and PPE, HIPAA, SOP fundamentals, scope-of-role training, scanner and system access
• Week 1: Supervised picking with 100% secondary check; zone and product family familiarization; temperature zone discipline
• Weeks 2–4: Independent picking with sampled QA review; cycle count and replenishment training
• Day 90: Competency assessment, rate baseline set, and performance review

Growth Path

Picking is where most of our fulfillment leaders started. Typical progression is Order Picker → Fulfillment & Shipping Associate (kitting, cold-chain packout, carrier systems) → Lead → Fulfillment Supervisor, with side paths into inventory control and receiving. Cross-training into packout and receiving starts as soon as you're solid on picking, and it's how you build the case for a lead role. We promote from the floor first and we'll tell you plainly what you need to demonstrate to move.

Why RxHere Logistics

• Founder-led, fast-growing operation where the floor's suggestions actually get implemented
• Modern in-house fulfillment technology built for this workflow, not adapted from legacy retail software
• Clear standards, real training, and no prior pharmacy background needed to start
• Direct line of sight from your work to patients in all 50 states who are waiting on it

Pay: $16.00 - $18.00 per hour

Work Location: In person

Salary : $16 - $18