What are the responsibilities and job description for the Employee Experience Program Manager position at RxBenefits, Inc.?
The Employee Experience Program Manager is responsible for designing, managing, and continuously improving employee experience programs that drive connection, engagement, and organizational effectiveness.
This role independently owns multi-quarter programming, translates employee insights into actionable strategies, and drives alignment across stakeholders to deliver measurable outcomes. The Program Manager plays a key role in connecting employee experience initiatives to business priorities through structured program design, data-informed decision-making, and cross-functional collaboration
Essential Job Responsibilities Include:
Culture & Inclusion Programming
- Design and manage multi-quarter employee experience programming aligned to organizational priorities
- Anticipate employee needs and tailor programs (e.g., ERGs, RxB Circles, connection initiatives) to business context
- Measure program effectiveness and continuously adjust based on outcomes and feedback
- Independently manage program operations, partnerships, and execution
- Conduct needs assessments and focus groups to identify gaps in employee connection, belonging, and team effectiveness.
- Design interventions based on organizational data and employee feedback
Listening & Connection Support
- Facilitate employee listening and connection initiatives independently
- Extract themes and identify emerging employee needs from listening channels
- Build structured connection approaches and frameworks based on insights
- Use employee feedback to recommend targeted actions that improve experience and engagement
- Gather and analyze data describing team interactions, reporting relationships, and organizational patterns to inform program design
Data Gathering & Analysis
- Analyze employee experience data to identify trends, patterns, and root causes
- Connect insights across multiple data sources (surveys, program data, assessments)
- Develop data-informed recommendations and track impact over time
- Ensure data is translated into clear, actionable direction for stakeholders
- Apply organizational development frameworks to identify root causes of engagement and performance gaps
- Monitor intervention effectiveness and adjust programming based on outcomes
Insights & Storytelling
- Translate complex employee data into clear, structured narratives
- Tailor messaging and insights to different audiences, including leaders and cross-functional partners
- Frame recommendations within a business context to support decision-making
- Deliver insights through reports, presentations, and executive
Leadership & Visibility
- May assist with leader and manager development programming tied to employee experience outcomes
- Lead programs and sessions with confidence and credibility
- Represent employee experience initiatives across the organization
- Function independently with strong judgment and accountability
- Navigate ambiguity and complexity with maturity and professionalism
Regulatory & Integrity Readiness
- Apply compliance and integrity considerations to program design and execution
- Identify risks and ensure alignment with company policies and standards
- Support external assessments and reporting (e.g., Fair360, Paradigm/Surface)
- Understand and communicate implications of decisions related to employee experience programs
Required Skills / Experience:
• Bachelor’s degree in Human Resources, Organizational Development, Business, or related field, or equivalent experience
• 6-8 years of experience in employee experience, HR program management, or a related field
• Demonstrated experience independently managing programs or initiatives end-to-end
• Strong analytical skills with the ability to identify patterns and develop actionable insights
• Proven ability to collaborate and influence across teams and levels
• Strong organizational and execution skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills
Preferred Skills/Experience:
• SHRM, PHR, or related certification
• Experience managing employee communities (e.g., ERGs, BRGs, CRGs)
• Experience facilitating sessions, workshops, or employee programs
• Experience working in a fast-paced, evolving organization
Based on relevant market data and other factors, the anticipated hiring range for this role is $80,000 - $100,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible with a target of 20% of base salary. Incentive award amounts will vary by individual and business goals.
We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.
RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:
- Remote first work environment
- Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
- Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
- Additional buy-up options for Short- and Long-Term Disability and Life Insurance
- 401(k) with an employer match up to 3.5% available after 60 days
- Community Service Day to give back and support what you love in your community
- 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
- Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
- Tuition Reimbursement for accredited degree programs
- Paid New Parent Leave that can be used for adoption or birth
- Pet insurance to protect your furbabies
- A robust mental health benefit and EAP service through Spring Health to support you when you need it most
Salary : $80,000 - $100,000