What are the responsibilities and job description for the Operations Manager position at RWS Insulation Services?
We are seeking an Operations Manager to join our RWS Insulation team.
Position Overview:
The Operations Manager will oversee and optimize the day-to-day operations of our insulation projects and staff. This role combines project management, technician scheduling, material and fleet coordination, customer service, safety, and employee relations to ensure smooth, safe, efficient, and profitable operations.
The Operations Manager will oversee and optimize the day-to-day operations of our insulation projects and staff. This role combines project management, technician scheduling, material and fleet coordination, customer service, safety, and employee relations to ensure smooth, safe, efficient, and profitable operations.
Why Work With Us
For over 50 years, The Goley Companies have led the insulation contracting industry through a family of specialized businesses operating under trusted names across the United States – and RWS Insulation is proud to be a part of that legacy.
Together, we deliver Building Performance Solutions, expert installation, and exceed customer expectations. Here, initiative is encouraged, innovation thrives, and collaboration feels like family. With the right tools, training, and support, we empower every team member to grow, succeed, and build a rewarding career.
Our Values in Action
Our core values guide everything we do — shaping how we work, grow, and succeed together:
- Drive to Win – We set high standards and take pride in delivering exceptional results.
- Deliver Beyond Expectations – We go the extra mile to ensure quality, safety, and client satisfaction.
- Step Up & Take Ownership – Every team member is empowered to take initiative and make an impact.
- Strive to Innovate – Continuous learning and problem-solving keep us at the forefront of our industry.
- We Are Family – Respect, trust, and teamwork define our workplace culture.
At The Goley Companies, you’re more than an employee — you’re part of a team committed to building excellence together.
Key Responsibilities:
- Develop and manage daily, weekly, and monthly technician schedules to ensure timely completion of projects.
- Monitor field operations to maintain productivity and quality standards.
- Enforce safety protocols and maintain a hazard-free work environment by addressing hazards and ensuring compliance.
- Coordinate resources to minimize downtime and optimize workforce efficiency.
- Oversee project timelines, budgets, and scope to ensure successful execution.
- Collaborate with sales, estimators, and field staff to transition projects from contract to completion.
- Address challenges or delays proactively and implement solutions to keep projects on track.
- Manage warehouse and facility activities including procurement, inventory accuracy, and efficient supply and distribution of insulation materials and supplies.
- Ensure materials are available on-site as needed to prevent project delays.
- Monitor material usage and costs to optimize inventory levels and reduce waste.
- Serve as a point of contact for clients during project execution, ensuring high satisfaction levels.
- Resolve customer concerns or complaints promptly and professionally.
- Maintain strong relationships with repeat and referral clients.
- Assist in managing company vehicles and equipment to ensure readiness, maintenance, and compliance.
- Coordinate transportation of materials and equipment to job sites efficiently.
- Foster a positive work environment and promote teamwork among field and office staff.
- Provide coaching, training, and performance feedback to employees.
- Assist with hiring, onboarding, and disciplinary actions as needed.
- Maintain operational documentation, including schedules, job reports, compliance records, and inventory logs.
- Support budgeting, cost tracking, and operational reporting.
- Identify and implement process improvements to increase efficiency and profitability.
Qualifications:
- Proven experience in operations management, construction, or a related field.
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and customer service abilities.
- Familiarity with project management, scheduling, and inventory management software.
- Ability to manage multiple projects and priorities simultaneously.
- Valid driver’s license
Physical Requirements:
- Ability to visit job sites regularly and navigate construction environments.
- Occasionally lift or move materials and equipment as needed up to 50 pounds.
- Ability to operate a computer/PC for scheduling, reporting, and administrative tasks.
- Ability to drive company vehicles safely between job sites.
The Goley Advantage
When you join our team, you’re not just taking a job — you’re investing in your future. We offer professional growth, industry-leading training, and a supportive environment built on trust, teamwork, and excellence. Our team members enjoy:
- Competitive pay
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for career growth in the rapidly expanding energy efficiency industry
Here you’re more than an employee; you are part of a team building excellence together.
Salary : $63,300 - $93,809