Junior Support Engineer

Job Purpose

We are looking for Jr. Support Engineer who is responsible for providing 24x7x365 monitoring support to the client infrastructure across the globe.

About RWS Technology Services – India   RWS Technology Services provide end-to-end business technology solutions. Our team of experts provides a wide portfolio of services around digital technologies and technology operations to help organizations stay ahead of the curve, lower their total cost of ownership, and improve efficiencies.  

How we help - RWS Technology Services offer state-of-the-art technology solutions across the product lifecycle management process – all the way from consulting, concept, design, development to maintenance and optimization. We specialize in helping companies excel in the global, fast-paced technology landscape by supporting them in every aspect of customer interaction: Globalization, Digitization, Customer Experiences Management, Business Processes Automation, and Technology Infrastructure Modernization.  

Why choose RWS? - Innovative: RWS understands the needs of our customers to use the best talent, latest technologies, and solutions to help create connected customer experiences. We help our clients differentiate themselves by making their product engineering capabilities more data driven, powered by AI, and supported by cloud services and intelligent edge devices.  

Tailored: RWS Technology Services has been delivering technology services and solutions to start-ups, mid-sized and Fortune 500 corporations for over 20 years now. Our technology experience across all key industries ensures tailored applications development to meet the unique business needs of our clients.  

Our group is led by dedicated on-shore and off-shore project management teams of highly experienced professionals specializing in both agile and waterfall methodologies. We understand complex technology deployments and have a proven record to manage business critical, time-sensitive, and highly secure deployments that scale with your business growth. 

Job Overview

Key Responsibilities

• 24x7x365 on L1 support (in night shift) to monitor the infrastructure.
• Fast and effective response to the alerts and notifications from a range of systems.
• Proactively ensuring the highest levels of systems and infrastructure availability.
• Identify, investigate, resolve, and escalate technical problems in accordance with established guidelines and documentation.
• Monitor and track raised issues to ensure timely resolution.
• Work as a team to meet service level agreements (SLAs).
• Collaborate with various stakeholders to resolve reported issues.

Skills & Experience

• Minimum 0-1 year of experience in a similar role.
• Should be having an understanding on cloud technologies (AWS preferred).
• Good understanding of ticketing tools.
• Knowledge of monitoring tools is a plus advantage.
• Proficiency in documentation.
• Ability to work well on its own or with a team into 24x7x365 environment.
• Good command over English language is a must.
• Excellent written and verbal communication skills.
• Good organizational skills.

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65 global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45 AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.