Switchboard Operator, IT & S Telecommunications

Job Title: Switchboard Operator

Location: Cooperman Barnabas Medical Ctr

Department Name: IT&S Telecommunications

Req #: 0000257270

Status: Hourly

Shift: Day

Pay Range: $18.44 - $18.44 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

Switchboard Operator provides exceptional customer service while serving as the primary communication hub for the Medical Center. Responsible for answering and routing incoming calls, managing emergency communication procedures, overhead paging, and patient information services. Ensures timely, accurate, and professional communication between patients, visitors, physicians, staff, and the community while supporting hospital operations and emergency response protocols. Respond to console alarms and reports equipment malfunctions to Telecommunications Manager. Notifies appropriate telecommunications staff of changes needed in directory when such information comes to their attention. Keep abreast of hospital events that may generate calls and inquiries from those outside the Medical Center

Qualifications:

Required:

• High school diploma or equivalent required
• Experience operating multi-line telephone systems, PBX consoles, paging systems, and communication platforms preferred. Ability to handle high-pressure situations and emergencies with professionalism and accuracy

Preferred:

• Some college preferred

• Minimum two (2) year customer service, healthcare switchboard, call center, or telecommunications experience preferred

Scheduling Requirements:

• Shift- must be flexible, varies/hours/shifts, holidays & weekend

Essential Functions:

• Answers in-coming calls with appropriate greeting and name.
• Answers, screens and transfers calls to appropriate department.
• Assists patients and department with dialing outside phone calls.
• Attends all Department staff meetings; acknowledging all changes and updates of CBMC/RWJBarnabas Health policy and procedures as required
• Overhead page authorized personnel, meetings, drills, hospital functions and security announcements
• Processes Emergency calls and alarms accurately and efficiently
• Operate telephone console and (TDS) Electronic Medical Record for Patient Information
• calls
• Keeps a log of all Medical, Facility, and Security Alerts utilizing both Alert Pads and Critical Communication Log
• May perform other duties as assigned or directed by management

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team.  We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.  As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. 

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.