What are the responsibilities and job description for the Patient Representative (Local NJ/NY or PA Applicants Only) position at RWJBarnabas Health?
Req #: 48497
Category: Revenue Cycle and Patient Access
Status: Full-Time
Shift: Day
Facility: Barnabas Health Medical Group
Department: Patient Access Services
Pay Range: $19.74 - $25.47 per hour
Location:
95 OLD SHORT HILLS ROAD, WEST ORANGE, NJ 07052
Job Title: Patient Representative
Location: Barnabas Health Medical Group
Department: Patient Access Services
Req#: 0000196003
Status: Full-Time
Shift: Day
Pay Range: $19.74 - $24.97 per hour
Pay Transparency
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview
The Patient Representative is responsible for effectively responding to inbound new and current patient calls for RWJBarnabas Health affiliated offices and schedule first time and returning patient follow-up appointments, strategically scheduling patients to the provider that will best suit their needs based on a series of clinical indicators. The Patient Representative will schedule patients and handle general questions with genuine empathy, striving to exceed patients expectations on every call.
Qualifications
Required:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits And Perks
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
RWJBarnabas Health is an Equal Opportunity Employer
Category: Revenue Cycle and Patient Access
Status: Full-Time
Shift: Day
Facility: Barnabas Health Medical Group
Department: Patient Access Services
Pay Range: $19.74 - $25.47 per hour
Location:
95 OLD SHORT HILLS ROAD, WEST ORANGE, NJ 07052
Job Title: Patient Representative
Location: Barnabas Health Medical Group
Department: Patient Access Services
Req#: 0000196003
Status: Full-Time
Shift: Day
Pay Range: $19.74 - $24.97 per hour
Pay Transparency
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview
The Patient Representative is responsible for effectively responding to inbound new and current patient calls for RWJBarnabas Health affiliated offices and schedule first time and returning patient follow-up appointments, strategically scheduling patients to the provider that will best suit their needs based on a series of clinical indicators. The Patient Representative will schedule patients and handle general questions with genuine empathy, striving to exceed patients expectations on every call.
Qualifications
Required:
- HS Diploma or GED
- Three (3) years of clerical experience including at least two (2) years of admitting/patient intake experience in a hospital or ambulatory setting (preferred)
- Knowledge of medical terminology.
- Position requires exquisite communication skills.
- Ability to read, write, and speak or communicate in English to successfully accomplish the essential duties of the position.
- Highly effective oral and written communication skills are required to communicate with clinical, administrative and other personnel.
- Superior interpersonal skills are important in maintaining a sound public image in dealing with patients, families, and referring physicians.
- Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access and Power Point.
- Ability to speak other languages a plus
- Epic Experience
- Shift Working: Monday-Friday, 8:00AM-4:30PM
- Day Shift
- Full-Time, 40 Hours Per Week
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits And Perks
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
RWJBarnabas Health is an Equal Opportunity Employer
Salary : $20 - $25