Director, Patient Accounts, Revenue Cycle Automation and Optimization

Job Title: Director

Location: Barnabas Health Corp

Department: Patient Accounts

Req#: 0000202284

Status: Full-Time

Shift: Day

Salary Range: $121,749.00 - $171,970.00 Annual

Pay Transparency:

The above reflects the anticipated salaried range for this position if hired to work.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Revenue Cycle Director of Automation and Optimization leads the strategic identification, evaluation, and deployment of automation technologies such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) across the billing, collections, payment posting, and follow-up functions. This role ensures workflow efficiency, quality, and measurable ROI by aligning automation strategies with revenue cycle goals. The director will work cross-functionally with operations, IT, compliance, and vendor partners to implement intelligent automation solutions that reduce manual work, improve accuracy, and accelerate cash flow.

Qualifications:

Education

Bachelor s degree in Healthcare Administration, Business, Information Systems, or related field (required)

Master s degree (MBA, MHA, or related field) (preferred)

Certifications

Epic certification in relevant revenue cycle modules (required) (e.g., Resolute HB/PB, HIM)

RPA platform certifications (preferred) (e.g., UiPath, Automation Anywhere, Power Automate)

Lean Six Sigma (preferred)

Job Qualifications

Minimum 7 10 years of experience in healthcare revenue cycle management

3 5 years in a leadership role overseeing revenue cycle operations or automation.

Proven experience with Epic revenue cycle modules (e.g., HB, PB, Resolute, Prelude, Cadence, HIM, Claims)

Proven success leading enterprise-level automation initiatives with demonstrated ROI.

Familiarity with RPA and AI tools (e.g., UiPath, Automation Anywhere)

Experience with data visualization/reporting tools (e.g., Power BI, Tableau)

Financial modeling and cost-benefit analysis capabilities

Strong project management, stakeholder engagement, and cross-functional communication skills

Essential Functions:

Automation Strategy & Execution

Identify high-impact automation opportunities across billing, collections, and payment workflows.

Lead the selection, design, implementation, and optimization of automation and AI tools.

Develop business cases and ROI models to prioritize initiatives.

Manage vendor relationships and cross-functional implementation teams.

Monitor and evaluate post-implementation performance metrics (e.g., throughput, accuracy, FTE reduction).

Performance Measurement & Reporting

Design and maintain dashboards and KPIs to track automation effectiveness.

Provide routine performance and ROI reports to executive stakeholders.

Conduct root-cause analysis for underperforming solutions and initiate corrective actions.

Create a structured intake and evaluation process for ongoing automation opportunities.

Stakeholder Engagement & Change Management

Partner with RCM operations, IT, finance, and compliance to ensure alignment.

Lead change management efforts to support user adoption of new workflows.

Foster cultural acceptance of automation technologies across departments.

Provide training, documentation, and communication strategies for frontline teams.

Innovation & Continuous Improvement

Stay current with industry trends in healthcare automation and AI.

Continuously evaluate new technologies and methods to improve revenue cycle efficiency.

Maintain a forward-looking roadmap for future automation capabilities.

Champion a data-driven, innovation-focused culture within the revenue cycle team.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier healthcare destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer