Communications Operator

Job Title: Communications Operator

Location: RWJ Rahway

Department Name: IT&S Telecommunications

Req #: 0000223705

Status: Hourly

Shift: Evening

Pay Range: $17.82 - $17.82 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Qualifications:

Required:

• Highschool graduate or equivalent
• Previous experience in a telecommunications or customer service role
• Proficiency in operating phone systems and/or computer-based switchboards
• Strong verbal communication skills
• Ability to handle high stress situations
• English is a must

Preferred:

• Knowledge of hospital operations and medical terminology is a plus
• English is a must, other languages are a plus

Scheduling Requirements:

• Shift work including nights, weekends, and holidays may be required
• Days

Essential Functions:

• Relays incoming and outgoing calls promptly and courteously
• Handles callers professionally and helpfully
• Monitors operations of telephone and paging systems
• Ensures that telephone equipment is in good working order and that problems are reported to the proper department
• Monitors emergency alarms and medical alarms located in the office
• Communicates medical and other information to authorized recipients
• Operates the hospital s telecommunication systems i,e,
  • multi-line phone systems and computer based switchboards and in-house paging system
• Announces and beeps medical codes, disasters, and other emergencies in accordance with hospital and system policies
• Maintain accurate records of emergency calls
• Demonstrates a thorough awareness of and familiarity with information resources in the department
• Works closely with other hospital staff to ensure seamless communication and patient satisfaction