What are the responsibilities and job description for the Receptionist Clerk (Offsite) position at RWI Logistics LLC?
RWI Logistics is a solution-oriented logistics service provider that engages in long lasting customer partnerships located in Fort Thomas, Kentucky across the river from Cincinnati, and affiliated with the Castellini Company. Founded in 1896 on the original Cincinnati produce terminal market, Castellini Company is one of the oldest members in the produce industry and grew to be one of the largest distributors of fresh produce in the country. In 1974, Castellini purchased Riley Whittle, Inc, an asset based trucking company operating since 1954, to haul produce from the growing regions of the United States into the Midwest for customer distribution. RWI Transportation flourished using its own fleet and outside carriers to meet and exceed our customer service expectations. To focus on the rising demand of non-asset based logistics services, the strategic decision was made to separate RWI Logistics from RWI Transportation in 2013. Since our start, we have evolved to now offer services ranging from asset based transportation, freight brokerage services, and freight management. We act with a sense of urgency and deliver customer driven insights that are enabled by best in class technology, process standardization, and continuous improvement. Bringing Intelligence to your Supply Chain.
About The Role
We are seeking a friendly and organized Receptionist Clerk (Offsite) to join our Customer Support team. In this full-time, hourly position, you will play a key role in supporting the team by answering customer inquiries, managing communications, and ensuring efficient administrative operations, all from a remote environment. If you're detail-oriented, professional, and enjoy delivering exceptional service, we'd love to have you join us.
What You'll Do
- Serve as the first point of contact for customer inquiries via phone, email, and chat.
- Manage and maintain accurate communication logs and records.
- Schedule, organize, and coordinate appointments, meetings, and calls as needed.
- Provide administrative support such as data entry and maintaining electronic files.
- Resolve customer concerns and escalate issues to the relevant team, as necessary.
- Collaborate with team members to ensure seamless customer service operations.
- Adhere to company policies and maintain professionalism in all interactions.
Qualifications
- Proficiency in English with excellent written and verbal communication skills.
- Previous experience in a receptionist, administrative, or customer support role is preferred.
- Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
- Comfortable working in an offsite or remote setting with reliable internet connectivity.
- Proficient in using communication tools, scheduling software, and Microsoft Office Suite.
- Ability to handle sensitive information confidentially and with discretion.
- Positive attitude, problem-solving mindset, and ability to work independently as well as collaboratively.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:
21.09 - 32.80 USD per hour(Remote (Hattiesburg, Mississippi, US))
